Key Account Lead

Job Description : Key Account Lead REPORTING TO: COO, Mumbai POSITION TYPE: Full-time LOCATION: Cario, Egypt WORK EXPERIENCE: 15 years in SCM Job Objective: The role is the face of the organization to the client managing client expectations. Responsible for driving, monitoring and reviewing performance excellence from the 3PL partner and ensure delivery of business KPIs committed to the client. Involves developing and driving solutions to optimize supply chain and ensures enhancement of revenue and profitability. Responsible for the projecting revenue, operations efficiency, quality, service and cost management. Roles and Responsibilities: • Meeting the Customer KPI I SLAs · Maintaining relationship with client · Protecting Revenue, controlling cost and achieving Operating Profits · Driving operational excellence to deliver on the KPIs and SLAs from the 3PL partner (Distribution Centre and Logistics Provider) · Ensuring service, quality, cost and bringing improvements across the supply chain Client Centric • Build relationship with key stakeholder in the client ecosystems · Achieve Revenue and Operating Profit Margin as defined in the budget · Oversee improvement in service levels and reduction in costs · Review with client on the KPIs and SLAs achievement and special initiatives taken to enhance revenue and optimize cost · Ensure to communicate with the client for any anticipated supply chain disruptions and provide solution to mitigate the same 3PL Partner Centric (Operational)- · Develop operating plans for the 3PL partner aligned to the business KPIs I SLAs - Effectively manage 3PL partner on aspects of the supply chain with – planning, order management, transport, warehousing and distribution whilst ensuring supply, quality, services, and cost effectiveness · Set guidelines and priorities with overall supply chain management · Ensure 3PL partner adhere to the service level agreements of the client · Ensure standard operating procedures are being met by the 3PL partners · Ensure reporting of all supply chain KPIs for 3PL partner to track performance and identify improvement opportunities · Constantly review and enhance operational processes to meet supply chain standards and to drive improvements · Anticipate supply chain disruptions and arrive at mitigation plan along with the 3PL Partner People Management- · Manage reporting team to deliver on committed service levels Reporting to Head Office- · Set reviewing and reporting to Head Office (Mumbai) on the commercials, operational progress, challenges, risks and mitigations plans · Update on special initiatives I projects Experience Basic: Bachelors in Engineering, Operations Management, Supply Chain Management Desirable: Post Graduate / MBA Experience: 15 - 18 years of experience preferably in Supply chain management in QSR/ FMCG / Pharma industry · Worked for at least 4-5 years in 3 PL industry in a senior role · Experience as a Department Head/ Business Head, Warehousing/ Transport/ People & Finance Manager would be an added advantage · Must be strong in analytical, communication and people Skills · Must be strong in Warehouse/ Inventory Management Skills · Must have experience in project roll out and implementation Skills & Competencies · Strategic Orientation · Leadership Skills · Business and Commercial Acumen · Customer Focus · Negotiation and Influencing Skills · Interpersonal Skills and Communication · Drive for Results/ Commitment to Excel · Process & Quality Orientation · Problem solving & Decision Making · Integrity and Honesty

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