Head of Quality Management

Job Description : HEAD OF QUALITY MANAGEMENT MALAYSIA A leading food manufacturing organisation in the Klang Valley is seeking a Head of Quality Assurance to champion its food safety and quality agenda across all manufacturing operations. This pivotal role offers you the chance to shape and elevate quality standards, ensuring that every product meets rigorous regulatory, safety, and customer expectations. What you'll do: As Head of Quality Assurance based in Klang Valley, you will play a central role in shaping the future of food safety within a highly regarded manufacturing environment. Your day-to-day responsibilities will involve developing robust strategies that underpin all aspects of quality assurance—from raw material sourcing through final product delivery—ensuring that every process aligns with both local regulations and international benchmarks. You will guide a dedicated team towards achieving operational excellence by fostering collaboration across departments such as R&D, supply chain, operations, and commercial functions. By managing audits efficiently and staying ahead of legislative changes, you will safeguard compliance while also driving continuous improvement initiatives that enhance product shelf life and reduce risk. Your expertise will be instrumental in resolving customer issues swiftly and professionally while building strong relationships with suppliers through rigorous quality protocols. Success in this role means not only meeting but exceeding stakeholder expectations for safe, high-quality products delivered consistently. Develop and implement comprehensive food safety and quality assurance strategies, policies, and standard operating procedures across all manufacturing locations to ensure consistent adherence to best practices. Lead, mentor, and inspire a high-performing quality assurance team by promoting awareness, accountability, and shared responsibility for product excellence at every level of the organisation. Represent the quality function in cross-functional discussions with research and development, operations, supply chain, and commercial teams to align objectives and drive integrated solutions. Ensure full compliance with Malaysian food regulations as well as international certifications such as HACCP, ISO 22000, FSSC 22000, GMP, Halal, MESTI by maintaining up-to-date knowledge of evolving standards. Manage internal and external audits including certification renewals, customer audits, and regulatory inspections by preparing documentation, coordinating activities, and addressing findings promptly. Monitor changes in food safety legislation and industry trends to proactively update business practices and maintain competitive advantage in compliance. Oversee implementation of robust quality assurance programmes covering raw materials through finished goods to guarantee product integrity at every stage of production. Drive key performance indicators related to quality such as complaint rates, defect rates, audit scores; regularly report outcomes to senior management with actionable insights. Lead thorough root cause investigations into non-conformances or deviations from standards; develop corrective actions and preventive measures that are sustainable over time. Establish supplier quality assurance protocols including audits, specifications review, approval processes; manage customer complaints professionally while collaborating with commercial teams to integrate customer requirements into manufacturing practices. What you bring: To excel as Head of Quality Assurance in this prominent food manufacturing setting, you will bring extensive experience gained from similar roles where you have overseen large-scale QA operations. Your academic background equips you with deep technical insight into microbiology or food technology principles necessary for safeguarding product integrity. Having managed teams previously allows you to foster an inclusive environment where everyone feels responsible for upholding high standards. Your familiarity with Malaysian regulations alongside international frameworks like HACCP or ISO/FSSC 22000 positions you as a trusted authority on compliance matters. You are adept at navigating complex audit scenarios—whether initiated internally or externally—and can communicate findings clearly while guiding improvements. Your fluency in English and Bahasa Malaysia supports seamless collaboration across multicultural teams. Above all else, your empathetic approach ensures that both customer concerns and supplier relationships are handled thoughtfully while always prioritising consumer safety. Bachelor’s Degree in Food Science, Food Technology, Microbiology or a closely related discipline is required for this position to ensure technical proficiency. At least 10 years’ experience in quality assurance within the food manufacturing sector is essential for understanding complex operational environments. A minimum of 5 years’ proven success in a leadership capacity demonstrates your ability to nurture teams towards shared goals. Comprehensive knowledge of food safety systems including HACCP, ISO/FSSC 22000 standards as well as GMP guidelines ensures effective oversight of compliance requirements. Experience managing audits involving regulatory bodies (MOH), certification agencies (FSSA/MESTI/Halal), customers or third-party inspectors is vital for maintaining accreditations. Demonstrated ability to handle customer requirements professionally while resolving complaints efficiently reflects strong interpersonal skills. Proficiency in English and Bahasa Malaysia enables effective communication across diverse teams and stakeholders within the business ecosystem. Excellent problem-solving abilities combined with stakeholder management skills support your capacity to address challenges collaboratively. Hands-on approach to implementing corrective/preventive actions following non-conformance investigations shows commitment to continuous improvement.

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