OTC Head

Job Description : OTC HEAD MALAYSIA Head of Order to Cash * Lead a diverse team responsible for OTC operations spanning across multiple countries, ensuring seamless process delivery and high customer satisfaction. * Drive strategic collaboration with global leadership and local management teams while aligning with the organisation’s vision and mission. What you'll do: As Head of Order to Cash, you will play a crucial role in shaping the future of global OTC operations. Oversee the delivery of end-to-end Order to Cash operations across multiple regions, ensuring adherence to global standards and processes. Collaborate closely with senior leadership teams and key stakeholders to contribute to strategic planning and drive business objectives. Develop, motivate, and nurture a high-performing team by creating talent pools for internal and international rotations. Foster strong relationships with internal and external business partners to enhance customer experience and satisfaction. Act as the global business process owner by implementing effective solutions that minimise financial risks across all countries in scope. Regularly review key performance indicators (KPIs) to monitor efficiency and quality of OTC functions, taking proactive steps for continuous improvement. Supervise accounting operations in each country under your remit, identifying risk areas and implementing appropriate mitigation strategies. Promptly escalate any non-compliance or potential risks to global headquarters management for timely resolution. Manage multiple projects and finance initiatives simultaneously, ensuring successful implementation within set timeframes and budgets through effective coordination. Inspire your team by setting clear objectives, providing constructive feedback, and building robust succession pipelines through targeted training programmes. What you bring: To excel as Head of Order to Cash, you will bring extensive experience from shared service environments where you have overseen large-scale OTC operations. Hold a degree in Accounting, Finance or Business Demonstrate at least eight years’ relevant experience within Shared Service Centres (SSC), particularly in the OTC domain. Showcase proven expertise in Accounting or Finance roles alongside direct engagement in SSC environments as an added advantage. Have managed teams of ten or more members directly, displaying excellent people management capabilities. Bring exposure from multinational or regional corporate settings where cross-border collaboration is essential. Exhibit competence in leadership skills such as people management, stakeholder engagement, change management, critical thinking, strategic planning, and Lean Six Sigma methodologies. Display proficiency in financial/accounting tools like SAP HANA/ POWER BI Possess strong verbal and written communication skills in English; proficiency in Mandarin is highly desirable for broader stakeholder engagement. Demonstrate the ability to build rapport with diverse internal and external stakeholders through collaborative approaches. Show advanced analytical skills with meticulous attention to detail while effectively communicating insights for process improvements.

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