Operations Head

Job Description : OPERATIONS HEAD THAILAND A leading provider in the industrial services sector is seeking a Head of Operations (x1 vacancy) to oversee and elevate their operations in Rayong. This pivotal role offers you the opportunity to upholding the highest standards of safety, environmental stewardship, and regulatory compliance. You will be empowered to drive operational excellence, implement innovative technical solutions, and foster a culture centred on customer satisfaction and team collaboration. What you'll do: As Head of Operations – Industrial Services based in Rayong, you will play an instrumental role in steering all aspects of industrial cleaning service delivery. By promoting a culture focused on customer satisfaction and continuous improvement, you will help set new benchmarks for service excellence. In addition to managing policy compliance and supporting business development through CAPEX projects, you will also prioritise employee engagement by fostering professional growth opportunities within your team. The package includes attractive bonus, provident fund and health insurance Oversee all facets of industrial cleaning service operations to ensure consistent delivery of high-quality results aligned with stringent safety, environmental, and regulatory requirements. Monitor and achieve critical performance metrics such as EBITDA, revenue targets, profit and loss statements, and cost control measures by comparing actual outcomes against planned objectives. Champion continuous improvement initiatives aimed at enhancing customer satisfaction in accordance with the Service Level Excellence framework. Implement advanced technical solutions and develop operational strategies designed to optimise processes and boost overall efficiency within the cleaning services domain. Guide the site operations team towards achieving and surpassing both internal group safety standards and external regulatory benchmarks. Develop, communicate, and enforce comprehensive policies and procedures that comply with occupational health, safety (OH&S), and environmental regulations. Promote a customer-focused mindset throughout the Industrial Services team by fostering open communication, responsiveness, and shared goals. Support business development activities by identifying process enhancements and leading the implementation of capital expenditure (CAPEX) projects that drive growth. Lead efforts in effective manpower utilisation by engaging employees, supporting professional development initiatives, building succession plans, and nurturing a collaborative team environment. What you bring: In joining as Head of Operations – Industrial Services, your extensive background in operations management within industrial environments will be invaluable. Your ability to balance strategic planning with practical execution ensures seamless alignment between organisational goals and day-to-day activities. You bring not only technical proficiency but also an empathetic approach to team leadership—fostering trust, collaboration, and mutual respect among colleagues. Your understanding of complex regulatory frameworks enables you to maintain rigorous compliance standards without compromising efficiency or innovation. Furthermore, your dedication to nurturing talent supports long-term succession planning while reinforcing a positive workplace culture built on shared success. Hold a bachelor’s degree in engineering or a related field; candidates with equivalent experience are also encouraged to apply. Demonstrate at least seven years’ experience in an operations leadership capacity within the industrial cleaning services sector, chemical, project-based industries, or similar environments. Showcase proven ability to manage teams effectively while maintaining full profit-and-loss (P&L) accountability for operational units. Exhibit strong business acumen paired with strategic thinking skills that enable you to identify opportunities for process optimisation and organisational growth. Display deep commitment to upholding safety protocols as well as quality assurance practices across all levels of operation. Possess excellent interpersonal skills that facilitate collaboration among diverse teams while nurturing employee engagement and professional development. Bring experience in developing policies compliant with OH&S regulations alongside environmental best practices relevant to industrial settings. Demonstrate capability in driving customer-centric initiatives that enhance satisfaction rates through responsive service delivery models. Have prior involvement in supporting business development activities via process improvements or capital project implementations.

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