General Manager Operations

Job Description : GM OPERATIONS MUSCAT OMAN General Manager - Operations About the role: The position will be is responsible for all the aspects of operations & commercials Key Responsibilities: - Responsible for the overall Sales and Business Operations. - To maintain consistent excellence in all our food outlets to enhance business & growth in reputation & meet the budgets. - To conceptualize, plan, co-ordinate & implement, new projects (NSOs) & maintain existent ones. - Control Gross Operating Profit, F&B Gross Margins, Overall Fixed Cost. - Benchmarking and improving customer satisfaction index. - Training and developing the Managerial team to improve their efficiency and meet the business targets. - Supports sales and business driven initiatives in terms of airline relations, program tie ups. - Monitor employees' performance, and address their problems promptly and directly in accordance with company personnel policies and procedures. - Review financial statements, sales and activity reports and other performance data (any relevant KPIs) to measure productivity and goal achievements. Continuously identify areas of cost reduction and program improvement and develops adequate solutions. - Responsible for P&L: Trend analysis and review - budgeted vs actuals, CAPEX - Review and analyze reports - monthly reports, inventory etc. to identify key spend areas and propose cost reduction for the same - To retain and engage the talent employed and build a collaborative and high-performance team. - To put in place systems and processes to achieve 'customer centricity' as a key value across all levels of the organisation - Manages key interfaces with internal & external stakeholders. 1. Preferably Master's in business administration with 14+ years of relevant experience. 2. Excellent written and Oral communication 3. Strong interpersonal skills and the ability to interact effectively. 4. Capability to manage various internal and external stakeholders at an adequate level. 5. Having experience in F&B/QSR/Hospitality industry. 6. Well versed with industry standards and should have critical thinking skills

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