Operations Manager

Job Description : Mall Operations Manager Location: AL Suwaiq, Sultanate of Oman We are seeking a dynamic and experienced Mall Operations Manager to oversee the day-to-day operations of our shopping mall. The ideal candidate will ensure the smooth functioning of the mall, deliver an exceptional customer experience, and manage tenant relationships while maximizing operational efficiency and profitability. Key Responsibilities: ? Oversee daily operations of the mall, including facilities, security, housekeeping, and parking management. ?Ensure compliance with health, safety, and environmental regulations. ?Manage relationships with tenants: onboarding, lease compliance, and addressing concerns. ?Coordinate with marketing and leasing teams to support promotions and events. ?Supervise and evaluate performance of maintenance and vendor teams. ?Develop and manage operational budgets; monitor cost-effectiveness. ?Implement standard operating procedures and emergency response plans. ?Monitor foot traffic, tenant sales (if applicable), and customer satisfaction. ?Handle mall audits, inspections, and official visits. ?Address tenant complaints, conflicts, and emergencies promptly Requirements: ?Bachelor’s degree in Business Administration, Facilities Management, or related field. ?Minimum 10 years of experience in commercial or retail operations; mall management preferred. ?Strong leadership, problem-solving, and communication skills. ?Proficiency in MS Office and familiarity with CAFM/BMS systems. ?Ability to work under pressure and handle emergencies.

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