People and Facilities Manager

Job Description : PEOPLE AND FACILITIES MANAGER As People and Facilities Manager, you'll lead efforts to create an engaging, high-performing workplace. Working closely with senior leaders, you’ll shape people strategies that foster trust, while managing all aspects of facilities and client services. From onboarding to payroll, you’ll ensure compliance and enhance the employee experience. Strong stakeholder relationships and a proactive mindset will be key as you support everything from contract management to performance reviews, always with a warm, people-first approach. What you'll do: As People and Facilities Manager, you will be at the forefront of creating an engaging workplace where both people and operational excellence are prioritised. Your day-to-day responsibilities will see you collaborating closely with senior leaders to shape people strategies that foster trust and transparency. You will oversee all aspects of facilities management while ensuring that client services run smoothly. Your ability to build rapport with diverse stakeholders will be essential as you provide guidance on everything from contract management to performance reviews. Success in this role means being proactive in identifying opportunities for process improvement while maintaining a warm approach that supports both individuals and teams Support the delivery of a high-performance culture by nurturing positive relationships among employees, contractors, and clients across all areas of the business. Design, review, and implement core people policies and processes covering onboarding, offboarding, payroll administration, and HRM system management. Act as a trusted business partner by providing expert advice to management, employees, contractors, clients (including barristers), and external stakeholders on all people-related matters. Produce employment contracts and manage the full employee lifecycle in partnership with General Manager Client Services and Finance teams. Review remuneration structures, incentive programmes, and performance management systems to ensure alignment with organisational goals. Lead strategic resource planning initiatives including talent pipelining, recruitment activities, supplier engagement, and agency partnerships. Build strong relationships with internal teams such as management, employees, practice support assistants as well as external customers like barristers and vendors. Contribute to financial oversight by supporting budgetary planning related to practice support recovery. What you bring: To succeed as People and Facilities Manager, you'll bring experience in similar roles, with a proven ability to foster positive cultures while managing complex operations. Your background should include hands-on HR work—covering policy development, payroll, contracts, and HR systems. Strong communication and interpersonal skills are essential, allowing you to handle sensitive matters with care and clarity. Detail-oriented and approachable, you ensure compliance while resolving issues effectively. Experience in legal or professional services is a plus, but a genuine commitment to supporting others through strong relationships is what matters most. Relevant tertiary education in Business or Human Resources Management Demonstrated relationship management skills with proven ability to engage effectively with clients and multiple stakeholders are crucial. Comprehensive knowledge of employee lifecycle processes including onboarding, offboarding, payroll administration, policy design, and HRM systems is necessary. Exceptional influencing abilities combined with excellent oral and written communication skills are vital for presenting information clearly across all levels of the organisation. A collaborative mindset with strong interpersonal skills is needed to build lasting connections within internal teams as well as external partners. Proven track record in reviewing remuneration structures or incentive programmes alongside performance management systems is beneficial.

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