General Manager

Job Description : GM F & B MALAYSIA A newly created General Manager focusing on Operations has been created with a renowed growing international F&B chain. A remarkable opportunity has arisen for an experienced operations professional to step into a newly created General Manager Operations position based in Kuala Lumpur. This pivotal role offers you the chance to shape the future of a renowned food and beverage brand as it expands its presence across Malaysia. You will be entrusted with overseeing all aspects of daily operations, ensuring seamless office management, and supporting the CEO in driving brand performance. With a clear path to becoming Country General Manager, this is your moment to make a significant impact, lead a dedicated team, and contribute to the growth of an internationally recognised organisation. The company is committed to fostering an inclusive and supportive environment where your expertise will be valued, and your career ambitions can flourish. Flexible working opportunities and ongoing training are part of their commitment to your professional development, making this an ideal role for someone eager to take on new challenges while enjoying genuine work-life balance. Newly established leadership role offering direct influence over national operations and strategic expansion within Malaysia, providing you with the platform to showcase your operational expertise and vision for growth. Supportive pathway towards Country General Manager, with mentorship from senior executives and exposure to high-level decision-making processes that will accelerate your professional journey. Enjoy flexible working opportunities, access to comprehensive training programmes, and the chance to work within a collaborative team culture that values inclusivity, knowledge sharing, and personal development. What you'll do: As General Manager Operations based in Kuala Lumpur, you will play a central role in shaping the success of the brand’s Malaysian operations. Your focus will be on ensuring that every outlet delivers outstanding customer experiences while maintaining efficient back-of-house processes. You will work hand-in-hand with the CEO to analyse performance data and translate insights into actionable plans that enhance profitability and market reach. Office management responsibilities will see you optimising resources so that both front-line teams and support staff can perform at their best. By nurturing talent within your team through coaching and development initiatives, you’ll help build a culture where everyone feels empowered to contribute ideas and grow professionally. Your ability to forge productive partnerships with external stakeholders will ensure smooth expansion into new markets while upholding rigorous standards in health, safety, compliance, and sustainability. Regular reporting will keep senior leaders informed of progress as you champion continuous improvement across all facets of operations. Oversee the day-to-day operations of multiple food and beverage outlets throughout Malaysia, ensuring consistent delivery of exceptional service standards and operational efficiency. Collaborate closely with the CEO to monitor brand performance metrics, identify areas for improvement, and implement strategies that drive business growth and customer satisfaction. Manage all aspects of office administration including facilities management, resource allocation, and process optimisation to support smooth business functions. Lead, mentor, and inspire a diverse team by fostering a positive workplace culture built on mutual respect, open communication, and shared goals. Develop and execute operational plans aligned with the company’s expansion objectives, ensuring successful market entry strategies for new locations across Malaysia. Establish robust systems for monitoring financial performance, cost control measures, inventory management, and compliance with regulatory requirements. Build strong relationships with key stakeholders including suppliers, partners, landlords, and local authorities to facilitate business operations and resolve any issues promptly. Champion best practices in health and safety standards across all outlets while promoting sustainability initiatives that align with corporate values. Coordinate recruitment efforts in partnership with HR teams to attract talented individuals who share the company’s commitment to excellence and inclusivity. Prepare regular reports for senior management detailing operational achievements, challenges encountered, and recommendations for continuous improvement.

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