Cluster Store Manager

Job Description : CLUSTER STORE MANAGER EAST AFRICA 15+ years experience Lead and manage and support the Shop Managers, Retail Support Staff and shop teams effectively to ensure income and profit are maximised and all the shops reach the agreed income and expenditure budgets. Work with the Area Manager to discuss annual budgets including monthly P & L accounts, feeding this information back to all the Shop Managers, ensuring that they understand all the budgets and accounts. Support Shop Managers to effectively line manage Shop Assistants and Retail Drivers, to ensure the shop is well run with motivated teams. Complete annual appraisals and regular one to ones with Shop Managers to improve sale and gift aid, ensuring staff are well supported and motivated. Attend weekly one to one meetings with the Area Manager, reporting and discussing all issues and working together to resolve them. Promote and ensure the gift aid scheme is utilised to its full potential and work with the Shop Managers to ensure all staff and volunteers are fully trained and supported in the scheme. Work with the Area Manager to ensure systems and processes with the shops are as efficient and user friendly as possible to offer staff and volunteers optimum satisfaction within their crucial role within the Retail team. Ensure all fire and Health & Safety risk assessments and all trading standards are continually assessed, updated and adhered to. Work with the Area Manager to assess shops income and performance, highlighting well performing shops and staff, ensuring all are adequately thanked and praised, whilst discussing any actions required for any underperforming shops or staff. Provide effective leadership, management and support to the Retail Team to help and resolve any difficulties in line with Hospice policies and procedures. Ensure that all retail staff within the cluster complete all training required. Work in conjunction with the Volunteer Services Team and Shop Managers to ensure consistent volunteer recruitment and ensure all standards are met regarding recruitment, selection, training and supervision of volunteers. Organise and facilitate regular volunteer meetings in each shop ensuring all mandatory training for volunteers is completed and all volunteers are fully updated on all aspects of the Hospice. Ensure the highest standard of window and shop floor displays are achieved by assisting and supporting Shop Managers and teams to develop high merchandising standards. Ensure branding

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