Operations Director

Job Description : Operation Director – Food Retail Location: Bangkok Keywords: food retail, operations management, QSR experience, franchise management, team leadership, branch standards, sales growth, Bangkok An exciting opportunity awaits for an experienced Operations Director to join a leading food retail group in Bangkok. This role is perfect for someone who thrives on uplifting operational standards across multiple branches, driving consistent sales growth, and nurturing high-performing teams. The organisation is committed to excellence and continuous improvement, offering you the chance to make a significant impact on both the business and its people. With a competitive salary range of 80,000-120,000 THB per month and a supportive environment that values adaptability and collaboration, this position provides the platform for you to showcase your expertise in quick service restaurant (QSR) operations and franchise management. If you are passionate about elevating brand performance and fostering a culture of shared success, this could be your next career move. Competitive salary package between 80,000-120,000 THB per month with opportunities for professional development and advancement within a respected food retail group. Play a pivotal role in shaping the future of the brand by uplifting operational standards, enhancing customer experiences, and ensuring sustainable sales growth across all branches. Join a collaborative team environment where your QSR management experience and adaptive approach will be valued as you lead branch teams towards shared goals. What you'll do: Oversee daily operations across all food retail branches to ensure consistent delivery of high-quality service and adherence to company standards. Develop and implement strategies to uplift operational standards, focusing on process optimisation, efficiency improvements, and customer satisfaction. Drive sales growth for each brand by analysing market trends, identifying new opportunities, and executing targeted initiatives that align with business objectives. Lead, mentor, and support branch managers and their teams to foster a positive work environment built on trust, cooperation, and open communication. Monitor key performance indicators (KPIs) regularly to assess branch performance, identify areas for improvement, and provide actionable feedback to teams. Collaborate closely with cross-functional departments such as marketing, supply chain, and finance to ensure seamless execution of promotional campaigns and operational plans. Champion best practices in health, safety, hygiene, and compliance across all locations to maintain the highest industry standards. Support franchise partners by providing guidance on operational excellence while ensuring alignment with brand values and policies. Identify training needs within teams and coordinate ongoing learning opportunities to nurture talent development at every level. Prepare regular reports for senior management detailing operational achievements, challenges faced, and recommendations for continuous improvement. What you bring: Proven track record in managing operations within the quick service restaurant (QSR) sector or similar fast-paced food retail environments over several years. Direct experience overseeing multiple branches or outlets with responsibility for upholding high operational standards across diverse teams. Demonstrated ability to drive consistent sales growth through effective strategy development and implementation tailored to local markets. Strong background in team management including mentoring staff members at various levels while promoting a collaborative workplace culture. Experience working with franchise models is highly desirable; familiarity with supporting franchisees in achieving operational excellence is considered an advantage. Excellent interpersonal skills enabling you to build trusting relationships with colleagues from different functions as well as external partners. Adaptability when responding to changing business needs or market conditions; able to pivot quickly while maintaining focus on long-term objectives. Analytical mindset capable of interpreting complex data sets related to performance metrics or market trends for informed decision-making. Commitment to upholding best practices in health & safety regulations along with food hygiene protocols throughout all locations.

---