Chief Human Resources Officer

Job Description : CHRO INDONESIA CHIEF HUMAN RESOURCES OFFICER A leading national services organisation is seeking a Chief Human Resources Officer to lead the People agenda and drive transformative change across its extensive operations in Jakarta and beyond. This is an exceptional opportunity for you to shape the future of a business with a large, customer-facing workforce and a diverse partner network. What you'll do: As Chief Human Resources Officer, you will ad the People agenda for a national services company with a large frontline workforce and a sizable partner ecosystem. Scale a performance culture, strengthen leadership benches, transform HR operations and analytics, and steward healthy labor relations across multiple cities and business lines. The role requires clear business acumen, operational depth, and empathy for customer-facing teams. Shape org structures for efficiency, safety, and service quality. Define spans, layers, and decision rights for corporate and field. Build a robust leadership pipeline for corporate and critical field roles, strategic role mapping, and succession plans with measurable readiness. Drive a practical performance management cycle tied to service and financial outcomes. Maintain constructive relationships with unions and worker representatives. Redesign total rewards and incentives for diverse work forces, balancing compliance, safety, productivity, and customer experience. Modernize HRIS and people analytics for real-time headcount, cost, attrition, and productivity views. Ensure compliance across labor law, health and safety, and data privacy. What you bring: To excel as Chief Human Resources Officer in this company, you will bring deep expertise gained from leading HR functions within similarly complex organisations. Your background should reflect hands-on involvement in shaping people strategies that balance business needs with employee well-being. You are adept at managing change whether it involves rolling out new technologies or evolving workplace cultures and have demonstrated success in building consensus among varied stakeholder groups. Your empathetic approach enables you to understand the unique challenges faced by customer facing teams while your analytical mindset ensures decisions are grounded in data. What sets this company apart: This organisation stands out for its unwavering commitment to its people placing their growth, safety, and satisfaction at the heart of every decision. With operations spanning multiple cities and business lines, it offers unparalleled exposure to diverse challenges and opportunities for personal development. Employees benefit from flexible working arrangements designed to support work-life balance alongside access to ongoing training programmes that encourage continuous learning. The leadership team is known for its supportive approach and valuing input from all levels of the business and fostering an environment where collaboration thrives. By joining this company as Chief Human Resources Officer, you become part of a community dedicated not only to operational excellence but also to making a positive impact on society through responsible employment practices. Key requirements: 15+ years in HR with 5+ years at Group or highly complex environment. Proven leadership in national, multi-site operations with large frontline populations. Strong record in industrial relations and union environments. Built or transformed HR operations, HRIS, and analytics at scale. Credible partner to CEO and board, able to link People levers to P&L and service metrics.

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