Director

Job Description : CX DIRECTOR DUBAI Define and deliver the customer experience strategy across retail and lifestyle brands Manage end-to-end customer journeys across digital and physical touchpoints Drive customer insights, analytics and feedback programs to inform decisions Create cross-functional initiatives with commercial, digital and operations teams Operate customer intelligence and service functions to ensure excellence Run CX governance frameworks and track KPIs for continuous improvement Lead, inspire, and develop a high-performing customer experience team Deliver innovation and best practices that enhance satisfaction and business impact The Successful Applicant 15+ years of experience in shaping customer experience strategy across retail and hospitality environments, designing operational flows and continuously improving customer journeys. Proven success in leading cross-functional CX initiatives, managing change and delivering measurable results Deep expertise in customer experience omnichannel touchpoints Exceptional leadership, communication and change management capabilities Demonstrated success in building, scaling and inspiring customer-centric teams Skilled in presenting to senior stakeholders and influencing decisions at the highest levels Strong commercial acumen with ability to align CX strategy to business growth and ROI Experience managing customer service operations, including contact centres and third-party partners Adept at embedding customer-first culture across complex multi-brand organisations Resilient, agile and adaptable; able to thrive in fast-paced and evolving environments What's on Offer Competitive package with family benefits

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