Retail Operations Manager

Job Description : SENIOR RETAIL OPERATIONS MANAGER SINGAPORE This role offers you the chance to oversee the daily operations of a thriving multi-chain store network, ensuring seamless coordination between procurement, sales, and in-store teams. You will play a pivotal part in maintaining high operational standards, optimising efficiency, and supporting ongoing improvements such as POS system upgrades. The organisation is committed to nurturing your professional growth, offering a clear path for career advancement and the potential to take on an even larger portfolio. If you are passionate about retail excellence and enjoy working in a supportive environment that values collaboration and continuous improvement, this could be the perfect next step for your career. What you'll do: As a Senior Retail Operations Manager, you will be entrusted with overseeing the seamless functioning of a diverse portfolio of retail outlets. Your role will involve close collaboration with various internal teams to ensure every store is fully stocked, well-staffed, and operating at optimal efficiency. You will be instrumental in driving process improvements that enhance both customer satisfaction and cost-effectiveness. By supporting POS system upgrades and managing promotional activities at store level, you will help deliver engaging shopping experiences while maintaining robust operational controls. Success in this position requires a proactive approach to problem-solving, strong interpersonal skills for building relationships across teams, and a commitment to fostering an inclusive workplace where everyone can thrive. Oversee the daily operations of multiple retail stores, ensuring all locations maintain exceptional standards of cleanliness, safety, and customer satisfaction. Work collaboratively with procurement and sales departments to monitor inventory levels, coordinate stock replenishment, and ensure product availability aligns with demand. Develop effective manpower plans by assessing staffing requirements for each store, scheduling shifts appropriately, and supporting recruitment efforts as needed. Identify opportunities to improve operational efficiency by analysing workflows, implementing best practices, and introducing cost-saving measures without compromising quality. Support promotional activities by coordinating point-of-sale materials (POSM) deployment and ensuring marketing campaigns are executed effectively at store level. Lead initiatives to upgrade POS systems across all outlets, providing training and support to staff during transitions to new technologies or processes. Monitor store performance metrics regularly, using data-driven insights to inform decision-making and drive continuous improvement across the network. Foster a collaborative team culture by encouraging open communication between store managers, head office departments, and frontline staff. Ensure compliance with company policies, industry regulations, and health & safety standards throughout all retail locations. Provide hands-on support during peak trading periods or special events to ensure smooth operations and outstanding customer experiences. What you bring: To excel as a Senior Retail Operations Manager in this organisation, you will bring substantial experience from similar roles where you have managed complex multi-site operations. Your background will demonstrate not only technical proficiency in areas such as inventory control and POS systems but also strong people skills that enable you to build trust-based relationships across diverse teams. You will be known for your dependability under pressure—able to juggle competing demands while remaining sensitive to the needs of both customers and colleagues. Your approach will be grounded in empathy and collaboration; you understand that successful retail management depends on nurturing talent at every level while continuously seeking ways to improve processes for everyone’s benefit. Extensive experience managing operations within a multi-store retail environment, ideally within the FMCG, Wellness, or Fast Fashion sector. Proven ability to collaborate effectively with cross-functional teams including procurement, sales, marketing, and HR to achieve shared objectives. Strong organisational skills with a track record of developing efficient staffing plans that balance business needs with employee wellbeing. Demonstrated expertise in identifying process improvements that lead to measurable cost reductions without sacrificing service quality or team morale. Hands-on experience supporting or leading POS system upgrades or technology rollouts within a retail context. Excellent communication abilities that foster positive relationships among store managers, head office colleagues, and frontline staff members alike. A keen eye for detail when monitoring store performance metrics and implementing corrective actions as required. Commitment to upholding company policies as well as industry regulations related to health & safety standards in all aspects of store operations. Adaptability when responding to changing business priorities or unexpected challenges within a dynamic retail environment.

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