Operations Head

Job Description : IMPORT/EXPORT OPERATIONS HEAD VIETNAM An exciting opportunity has arisen for an Import-Export Operations Lead based in Ho Chi Minh City, where you will play a pivotal role in managing and optimising end-to-end shipping and customs operations across Vietnam. This position offers the chance to work at the heart of international trade, ensuring seamless cross-border movement of goods while maintaining full compliance with global regulations. Keywords: collaborative, dependable, supportive leadership, flexible working opportunities, training opportunities, knowledgeable, inclusive You will be empowered to drive process improvements, mentor junior team members, and collaborate closely with internal stakeholders and external partners. The organisation is committed to fostering a supportive environment that values knowledge sharing, professional growth, and inclusive teamwork. With flexible working opportunities and access to ongoing training, this role is ideal for someone who thrives in a collaborative setting and is passionate about logistics excellence. Take ownership of all import-export operations for Vietnam, ensuring every shipment meets regulatory requirements and arrives on time. Work within a highly knowledgeable team that values your expertise and supports your professional development through training opportunities. Enjoy flexible working arrangements that promote a healthy work-life balance while contributing to impactful projects in international logistics. What you'll do: As an Import-Export Operations Lead in Ho Chi Minh City, you will be entrusted with overseeing the entire spectrum of shipping and customs activities for Vietnam. Your day-to-day responsibilities will involve close coordination with various teams to ensure that every shipment is executed flawlessly from start to finish. You will serve as the go-to expert for customs-related matters, guiding both internal colleagues and external partners through complex regulatory landscapes. By driving process enhancements and mentoring junior staff members, you will help build a culture of continuous improvement within the logistics function. Success in this role means not only meeting operational targets but also fostering strong relationships across departments while upholding the highest standards of compliance. Oversee all inbound and outbound shipping activities, including selecting carriers, booking freight, and managing documentation to ensure efficient delivery of goods. Monitor key performance indicators such as on-time delivery rates, lead times, and freight costs per unit to continuously improve logistics outcomes. Collaborate with planning and warehousing teams to align logistics execution with broader supply chain strategies for optimal results. Ensure strict compliance with customs regulations, import/export laws, and relevant trade agreements throughout all operations. Manage HS code classification processes and maintain accurate product master data for customs purposes to facilitate smooth clearance. Liaise effectively with customs brokers, government agencies, and internal legal teams to resolve issues and guarantee uninterrupted movement of goods. Lead audits and internal reviews related to customs and trade compliance, ensuring all standards are met or exceeded. Act as the primary point of contact for customs-related queries from both internal stakeholders and external partners. Support procurement and finance teams by providing expertise on customs valuation, duties, and tax matters. Identify areas for process improvement within shipping and customs operations, developing standard operating procedures (SOPs) and training materials for junior staff. What you bring: Your proven background in logistics equips you with the practical know-how needed to excel as an Import-Export Operations Lead. You bring a wealth of experience navigating complex shipping scenarios while maintaining meticulous attention to regulatory details. Your interpersonal skills allow you to build trust among colleagues, partners, and authorities alike—ensuring smooth collaboration at every stage. Familiarity with digital tools such as ERP systems enables you to streamline workflows efficiently. Your fluency in multiple languages enhances your ability to connect across cultures, while your previous involvement in large-scale FMCG environments gives you unique insights into best practices. Above all, your commitment to nurturing junior talent helps foster a supportive atmosphere where everyone can thrive. A minimum of five years’ experience in logistics with significant exposure to shipping operations and customs management is essential for success in this role. Demonstrated expertise in HS code classification processes along with comprehensive knowledge of customs documentation requirements is required. Proven ability to work collaboratively with customs brokers and government agencies to resolve operational challenges efficiently. Exceptional analytical skills combined with clear communication abilities enable you to manage stakeholder expectations effectively. Experience using SAP or other enterprise resource planning (ERP) systems is highly advantageous for streamlining logistics processes. Fluency in both English and Vietnamese ensures effective communication across diverse teams and partners. Prior experience working within a regional or global fast-moving consumer goods (FMCG) environment provides valuable context for this position. Exposure to customs practices in Turkey or Europe is highly desirable as it brings additional insight into international trade regulations. A track record of leading cross-functional projects or digital logistics initiatives demonstrates your commitment to process improvement.

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