ZAMBIA

Job Description : GM RETAIL ZAMBIA The General Manager (GM) – Retail leads overall retail operations, drives strategy, and ensures profitability, operational excellence, and exceptional customer experience across all outlets. This role focuses on growth, innovation, and alignment with the company’s vision. Key Responsibilities: Develop and execute retail strategy; identify growth opportunities. Manage budgets, control costs, and monitor KPIs. Oversee day-to-day retail operations, SOPs, inventory, and site expansion. Drive sales growth, promotions, pricing strategies, and loyalty programs. Recruit, train, and motivate teams; foster accountability and teamwork. Ensure high-quality, consistent service across all outlets. Provide performance reports and use data insights to optimize operations. Qualifications & Experience: Bachelor’s degree in Business, Retail, Marketing, or related field (Master’s preferred). 8–12 years in retail management, including 5+ years in senior leadership. Proven experience managing multi-site retail operations. Strong background in retail strategy, sales growth, and customer experience. Key Skills & Competencies: Strategic thinking and commercial acumen. Leadership and people management. Excellent communication and negotiation skills. Financial acumen and data-driven decision-making

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