Contact Centre Manager

Job Description : Contact Centre Manager – South Africa An exciting opportunity as Contact Centre Manager has become available with this international company, overseeing their expanding South African operations based in Johannesburg. We can consider strong Team Leaders or Operations Managers with exposure to hospitality reservations. About the role: To provide leadership and direction to a team of FIT agents in a proactive, visible, and participative and disciplined style, acting as a role model for enthusiasm, responsibility. Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counselling, training, and problem solving. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the FIT Supervisors, Trainers and WFM. The role ensures high service levels, operational efficiency, team performance, and a positive customer experience.

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