OPERATIONS HEAD

Job Description : OPERATIONS HEAD KUWAIT The Head of Operations (COO) is responsible for driving operational excellence and profitability across the groups business verticals — including Construction, Equipment & Vehicle Leasing, Workshops, and Carpentry Works. The role involves strategic planning, performance management, resource optimization, and the seamless coordination of cross-divisional operations to ensure efficiency, quality, and sustainable growth. The ideal candidate is a results-driven leader with a strong background in construction project management, equipment operations, fleet logistics, and industrial workshop management, capable of transforming strategy into execution and building systems that scale. ________________________________________ Key Responsibilities 1. Strategic Leadership & Execution Lead the overall operational strategy for all business divisions — ensuring alignment with the company’s vision and growth goals. Translate strategic objectives into actionable operational plans, budgets, and performance metrics. Identify synergies across divisions (Construction, Leasing, Workshops, Carpentry) to improve resource utilization and profitability. Oversee execution of key projects and ensure on-time, on-budget, and quality delivery. Develop business continuity and risk management frameworks across all operations. 2. Operations Oversight Oversee daily operations of multiple divisions: Construction: Project planning, scheduling, manpower allocation, site management, subcontractor performance, and safety. Equipment & Vehicle Leasing: Fleet utilization, rental contracts, dispatch planning, maintenance, and customer satisfaction. Workshops: Technical maintenance, preventive service programs, spare parts management, and compliance. Carpentry & Fabrication: Job scheduling, production planning, material control, and craftsmanship quality. Standardize operating procedures (SOPs) and ensure compliance across all business units. Implement technology-driven systems (ERP, fleet management, and project dashboards) for transparency and performance tracking. 3. Financial & Performance Management Manage operational budgets, cost control, and P&L accountability for all divisions. Optimize asset utilization and ROI from machinery, vehicles, and workforce. Conduct data-driven performance reviews and implement continuous improvement initiatives. Work closely with Finance and Procurement to align expenditure with approved budgets and project forecasts. 4. People Leadership Lead, mentor, and empower divisional managers (Construction, Workshop, Leasing, Carpentry) to deliver excellence. Develop a culture of accountability, innovation, and collaboration across all teams. Support HR in talent acquisition, training, and performance appraisals for operations teams. Promote workplace safety, staff welfare, and adherence to labor and regulatory standards. 5. Client & Stakeholder Relations Build strong relationships with clients, vendors, and government entities to ensure smooth project and operational execution. Serve as a key escalation point for major operational issues and client concerns. Support the CEO in business development and new project evaluation. ________________________________________ Qualifications & Experience Bachelor’s degree in Civil / Mechanical / Industrial Engineering or related technical discipline; MBA preferred. Minimum 12–15 years of progressive experience in operations, with at least 5 years in a senior management or COO capacity. Proven multi-sector experience across construction, logistics, equipment leasing, and technical services. Demonstrated ability to manage cross-functional teams and complex projects simultaneously. Strong financial and commercial acumen with P&L accountability. Hands-on exposure to ERP and project management systems. ________________________________________ Core Competencies Strategic & analytical thinking Leadership & organizational development Operational process optimization Budgeting, forecasting, and P&L control Risk management and problem-solving Excellent negotiation and communication skills Adaptability to fast-paced, multi-sector environments ________________________________________ Performance Indicators Operational efficiency and cost optimization On-time delivery of projects and contracts Fleet and equipment utilization rates Revenue growth and profitability of divisions Safety compliance and zero-incident record Employee engagement and retention rates Customer satisfaction and repeat business ________________________________________ Key Interfaces Internal: CEO, Finance Head, Division Managers (Construction, Leasing, Workshop, Carpentry), HR, Procurement. External: Clients, Government Authorities, Vendors, Subcontractors, and Strategic Partners.

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