AFTER SALES DIRECTOR

Job Description : AFTER SALES DIRECTOR WEST AFRICA Aftersales Director from a background in heavy mining equipment such as Hitachi, Volvo, Caterpillar or Komatsu, to lead their Africa aftersales team, from a West Africa base. This role will be responsible for driving profitability, managing budgets, and ensuring seamless coordination between operations and senior management. Responsibilities: · Leading budgeting and financial performance of the department. · Reporting on operational metrics. · Enhancing customer satisfaction through continuous improvement initiatives. · Driving new business development and client engagement. · Overseeing warranties, parts sales, and service delivery. · Managing equipment maintenance and pre-delivery inspections. · Recruiting, developing, and training team members. · Ensuring implementation of and compliance with QHSE procedures. Requirements: Qualification and Skill · Technical Engineering Degree or similar relevant qualification. · 15 years’ experience in technical roles related to large heavy mining equipment brands such as Hitachi, Volvo, Caterpillar, Komatsu or similar, including inventory management experience. · 8 years’ experience in aftersales management. · Computer literate. · Strong product knowledge and financial acumen. · Cultural awareness with strong leadership skills. · Client liaison, communication and relationship management skills. · Excellent analytical and negotiation skills. · Previous expatriate experience across Africa. Benefits and Contractual information: · Permanent contract. · Residential position with family accompaniment.

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