Head of Strategy and Business Operations

Job Description : HEAD OF STRATEGY AND BUSINESS OPERATIONS AUSTRALIA You will be at the heart of strategic decision-making, working closely with senior leadership to ensure that business goals are not only set but achieved through seamless execution. The organisation is committed to fostering a collaborative culture where your expertise in connecting teams, driving process improvements, and delivering impactful results will be highly valued. If you are passionate about making a tangible difference and thrive in environments that encourage knowledge sharing, innovation, and continuous growth, this is the perfect next step for your career. Play a pivotal role as a strategic partner to senior management, ensuring alignment between local and global priorities while driving actionable outcomes across the business. Lead a high-performing team dedicated to both strategic planning and operational excellence, fostering collaboration and supporting professional development at every level. Enjoy flexible working opportunities in a supportive environment that values inclusivity, knowledge sharing, and continuous improvement for all employees. What you'll do: As Head of Strategy and Business Operations, you will play an integral role in shaping both the strategic direction and operational effectiveness of the organisation’s Australian division. Your day-to-day responsibilities will involve partnering with senior leaders to drive business planning cycles, overseeing key deliverables such as goal setting and performance reviews, and ensuring that local strategies are fully aligned with global objectives. You will also be responsible for optimising internal processes to boost efficiency while leading cross-functional initiatives that support growth. By acting as an integrator across workstreams and teams, you will help break down silos, foster open communication, and ensure that everyone is working towards shared goals. Your ability to anticipate challenges before they arise—and guide others through complexity—will be essential in maintaining momentum on strategic projects. In addition to managing your own team’s development, you’ll have the opportunity to influence broader organisational culture by championing collaboration, continuous improvement, and knowledge sharing at every turn. Act as a trusted strategic thought partner to the Managing Director and Management Team by providing insight and guidance on key business decisions. Lead comprehensive business planning processes that translate organisational strategies into clear, actionable goals and measurable metrics. Oversee annual goal-setting activities, regular business reviews, and delivery of critical strategic initiatives to ensure ongoing progress towards objectives. Drive alignment between local market strategies and broader global priorities by facilitating effective communication and integration across regions. Provide deep market analysis to identify emerging growth opportunities as well as potential competitive threats within the e-commerce landscape. Optimise business processes and workflows by identifying inefficiencies or risks and recommending practical solutions that enhance accountability and performance. Coordinate operational cadences for the Australian business unit, ensuring smooth execution of day-to-day activities while maintaining focus on long-term objectives. Partner closely with global teams to promote knowledge sharing, ensure business alignment, and manage executive visits or leadership interactions effectively. Lead cross-functional projects designed to accelerate growth or improve operational performance by bringing together diverse teams from across the organisation. Mentor and develop team members within Business Operations and Business Planning functions, nurturing a culture of collaboration, innovation, and operational excellence. What you bring: To excel as Head of Strategy and Business Operations, you will bring extensive experience navigating complex organisational structures while maintaining a keen focus on both big-picture strategy and detailed execution. Your background should include significant exposure to strategic planning processes—ideally gained within large-scale or global businesses—where you have demonstrated your ability to connect disparate teams around common objectives. Strong analytical skills are essential; you must be comfortable interpreting data from multiple sources in order to inform recommendations that drive real impact. Equally important are your interpersonal skills: your ability to communicate clearly across all levels of an organisation ensures buy-in for new initiatives while fostering trust among colleagues. Experience managing confidential information with integrity is vital given the nature of this role’s involvement in high-level decision-making. Finally, your understanding of e-commerce markets will enable you to provide valuable insights into industry trends—helping position the organisation ahead of competitors while supporting sustainable growth. Demonstrated experience in providing strategic leadership within complex organisations by approaching multifaceted situations with clarity and foresight. A proven track record of success in planning, analytics, and delivering cross-functional projects that require close cooperation among diverse stakeholders. Exceptional communication skills combined with strong interpersonal abilities that enable you to engage effectively across teams, functions, and international regions. High adaptability under pressure with composure when managing multiple priorities simultaneously in environments characterised by rapid change. Advanced analytical thinking paired with sound problem-solving capabilities that allow you to make informed decisions even when faced with ambiguity or incomplete information. A commitment to discretion and confidentiality when handling sensitive business data or confidential organisational matters. More than ten years’ experience in strategy development, business operations management consulting or related fields within large-scale organisations is highly desirable. Experience working within global or marketplace businesses where understanding of international dynamics is crucial for success. Deep familiarity with e-commerce market trends including competitive landscapes which informs your approach to market analysis. What sets this company apart: This organisation stands out as a true pioneer in global commerce—connecting millions of buyers and sellers worldwide while enabling economic opportunity for individuals, entrepreneurs, businesses, and organisations alike. With a steadfast commitment to building an ambitious yet inclusive workplace culture, employees are encouraged to share ideas openly while collaborating towards shared goals. The company places great emphasis on flexibility—offering hybrid working arrangements that support work-life balance without compromising professional development or team cohesion. Employees benefit from being part of a purpose-driven community where diversity is celebrated; everyone’s contributions are valued regardless of background or experience level. Continuous learning is actively promoted through access to training resources as well as opportunities for cross-functional collaboration—ensuring personal growth goes hand-in-hand with organisational success. Above all else, this is an environment where passion for positive change is matched only by dedication to ethical practices—making it an inspiring place for those who want their work to have lasting impact both locally and globally.

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