Hotel IT Manager

Job Description : Hotel IT Manager (Pre-Opening & Operations) Job Location: Accra, Ghana, West Africa To manage all IT-related systems during the pre-opening and post-opening phases of the hotel, ensuring: · Full compliance with clients IT brand standards and cybersecurity requirements, · Smooth configuration and commissioning of all hardware/software systems (PMS, GRMS, Wi-Fi, IPTV, Access Control, Security, etc.), · Proper documentation, licensing, and post-handover support continuity. Key Responsibilities Pre-Opening Phase (from now until opening) 1. Coordinate with all vendors and consultants (Hoist, FACE, WTA, Client IT, PMS provider, GRMS supplier, etc.) for: o Hardware deliveries and installation. o Network configuration and VLAN setup. o License procurement and validation. 2. Review and verify technical submissions — network diagrams, IP addressing, equipment lists, server specs. 3. Assist the project manager in testing systems (Wi-Fi, CCTV, IPTV, GRMS, access control, PMS, BMS). 4. Maintain asset and license inventory (hardware serials, license keys, warranties). 5. Support client’s IT on boarding (brand portal setup, Stay Connected certification, Opera PMS commissioning). 6. Perform or supervise onsite troubleshooting during acceptance and snagging. 7. Prepare IT SOPs for hotel operations (data backup, system login control, user rights, escalation procedures). 8. Post-Opening / Operations Phase 1. Maintain and support all systems: o Opera PMS, POS, Back Office, GRMS, IPTV, Access Control, CCTV, Wi-Fi, Telephony, Fire System Interfaces. 2. Coordinate with client’s IT support and vendors for incidents, patches, and upgrades. 3. Monitor system performance, backups, and cybersecurity compliance. 4. Train front office and admin staff on system basics (Opera, call billing, reporting). 5. Manage guest Wi-Fi access system and PMS integrations (StayConnected portal). 6. Oversee AMC and warranty renewals. Required Qualifications and Skills Category Requirements Education Bachelor’s degree in Computer Science, IT, or related field. Certifications Preferably CCNA / CompTIA Network+ / Microsoft Server Fundamentals. Experience 3–6 years in IT operations, ideally in hospitality or service environments. Client’s / Marriott / Accor experience is a plus. Technical Skills LAN/WAN, Wi-Fi setup, VLANs, firewalls (Cisco Meraki), server management (Windows/Linux), MS365 admin, and basic virtualization. Software Knowledge Opera PMS (or other PMS), GRMS, CCTV systems (e.g. Hikvision), PBX/VoIP (Mitel, Cisco), and IPTV platforms. Soft Skills Coordination, documentation, vendor management, problem-solving, attention to detail, English proficiency. An IT professional with strong networking background (LAN, VLANs, Wi-Fi, firewalls), hands-on skills in hotel systems integration (Opera PMS, IPTV, GRMS, telephony), and practical experience in coordinating vendors and installations during hotel pre-openings. Should be self-sufficient, documentation-oriented, and capable of managing client’s compliance requirements with minimal supervision.

---