GLOBAL DIRECTOR

Job Description : GLOBAL DIRECTOR OF LOGISTICS AND SUPPLY CHAIN SOUTHERN AFRICA We are a global logistics and supply chain solutions provider supporting enterprise clients with international freight management, warehousing, procurement, and distribution. Our footprint spans 25+ countries, enabling us to streamline complex supply chains, reduce operational costs, and improve efficiency across diverse industries. We operate in a fast-paced, multicultural environment that values innovation, collaboration, and continuous improvement. Position Summary The Director of Global Operations – Logistics & Supply Chain provides strategic leadership across multiple regions, ensuring operational excellence, cost optimization, and consistent service quality. The role oversees logistics networks, distribution centers, warehouse performance, and third-party logistics (3PL) partnerships while implementing standardized global processes. This leader drives improvements in efficiency, risk management, and customer satisfaction across the organization’s supply chain ecosystem. Key Responsibilities Strategic Operations Leadership Develop and execute global operations strategies aligned with corporate objectives and customer requirements. Translate business goals into regional operational plans and performance targets. Lead multi-country operational initiatives to strengthen scalability, agility, and resilience. End-to-End Supply Chain Oversight Manage logistics networks including freight movement, last-mile distribution, warehouses, and 3PL partners. Optimize routing, transportation efficiency, inventory accuracy, and overall service delivery. Oversee capacity planning, resource allocation, and operational forecasting. Process Standardization & Automation Establish global operational standards and ensure consistent adoption across all regions. Implement automation solutions, technology-driven workflows, and digital tools to enhance efficiency. Drive continuous improvement frameworks (Lean, Kaizen, Six Sigma) across operations. Performance Measurement & KPI Management Monitor operational KPIs including on-time delivery, cost efficiency, throughput, compliance, and customer satisfaction. Conduct data-driven analysis to identify gaps and implement improvement strategies. Prepare accurate forecasts, monthly performance reports, and leadership dashboards. Risk Management & Compliance Develop and enforce risk mitigation protocols to manage disruptions and supply chain vulnerabilities. Ensure adherence to global regulatory standards, customs requirements, and safety guidelines. Lead operational audits and ensure corrective actions are fully implemented. Cross-Functional Collaboration Work closely with Finance on cost analysis, budgeting, and operational investments. Partner with IT to support technology integrations, systems upgrades, and automation initiatives. Collaborate with Customer Success teams to maintain high service levels and resolve escalations. Support Procurement in evaluating and managing 3PL and vendor performance. Global Team Leadership & Development Lead, mentor, and manage 10–20 operations managers across Kenya, South Africa, Ghana, and additional regions. Build a high-performance culture emphasizing accountability, innovation, and operational discipline. Drive succession planning, talent development, and leadership capability across regions. External Representation Represent the Operations Division at international client meetings, performance reviews, and strategic partnership discussions. Serve as the operational authority during stakeholder engagements and enterprise customer negotiations. Success Metrics Operational Efficiency: Reduced cost-to-serve, improved cycle times, optimized logistics network performance. Service Excellence: High on-time delivery, adherence to SLAs, improved customer satisfaction scores. Forecasting Accuracy: Reliable volume, capacity, and financial forecasts. Team Performance: High engagement, strong retention, and improved leadership readiness across regions. Risk & Compliance: Zero major compliance breaches; strong mitigation of operational disruptions. Qualifications Minimum Requirements Bachelor’s degree in Supply Chain, Engineering, Operations, or Business; Master’s preferred. 10+ years of experience in global operations or international logistics. Minimum 5 years managing multi-country or cross-regional operations teams. Technical Skills Strong expertise in logistics networks, procurement frameworks, warehousing systems, and 3PL management. Proven capability in operational planning, KPI tracking, and performance analytics. Proficiency with WMS, TMS, ERP systems, and supply chain technology platforms. Advanced project management, problem-solving, and process improvement skills. Leadership Competencies Strategic thinker with strong execution and operational discipline. Excellent communication, stakeholder management, and multicultural leadership experience. Collaborative, agile, resourceful, and highly results-oriented. Organizational Collaboration Collaborates closely with: Global Operations Leadership Finance, IT, and Customer Success Procurement and Third-Party Logistics Partners Regional Distribution & Warehouse Teams

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