Head of Operations

Job Description : Head of Operations – KSA ???? We are looking for a dynamic and experienced retail operations leader to oversee end-to-end store operations across the Kingdom of Saudi Arabia ????????. This strategic role will drive operational excellence, efficiency, and outstanding customer experiences across a multi-store grocery retail network. ???? Roles & Responsibilities: ????Lead and oversee all store operations across the network, ensuring consistency and quality of service. ????Develop and implement strategic operational plans to drive efficiency, productivity, and profitability. ????Lead, mentor, and inspire large teams of store managers and operations staff. ????Monitor KPIs, sales performance, and operational metrics to ensure targets are met. ????Identify operational challenges and implement solutions to streamline processes and reduce costs. ????Ensure compliance with local regulations, health & safety standards, and company policies. ????Collaborate with cross-functional teams including Supply Chain, HR, and Marketing to deliver seamless operations. ????Drive initiatives to enhance customer satisfaction and strengthen brand reputation. ???? Requirements: ????12–15 years of experience in grocery retail operations. ????Minimum 5 years in an operations leadership role. ????Strong understanding of the Middle East retail market. ????Proven ability to lead large teams and deliver results. ????Excellent analytical, problem-solving, and communication skills.

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