Director, Service and Sales

Job Description : Director, Service and Sales – Africa Africa Posted 2 days ago Region: Africa (Angola, Botswana, Kenya, Congo, DRC, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Ghana, Liberia, Sierra Leone, Rwanda, Burundi, Seychelles, South Africa, Eswatini, Tanzania, Uganda, Zambia, Zimbabwe) Reports to: Director Operations & Managing Director (Africa) and Vice President Sales, WEU–WA Direct Reports: Area Sales Managers, Sales Engineers, Project & Contracts Manager, Key Account Managers, OTO Manager, OTC Manager, Field Service Manager, Engineering Manager Role Overview The Director, Service & Sales – Africa is a senior commercial and technical leader responsible for driving service revenue, aftermarket growth, and project sales performance across the African region. This role serves as the strategic link between African customers and global Business Units, ensuring alignment on technical requirements, commercial objectives, and project delivery expectations. The Director leads a multi-country customer-facing team, manages key industry relationships, and ensures the business achieves profitable growth across the mining, raw materials, power, oil, and gas sectors. The role requires deep industry knowledge, strong commercial acumen, and the ability to influence stakeholders at executive level. Minimum Requirements · Degree or diploma in Mechanical Engineering, Electrical Engineering, or a related technical discipline. · Minimum 5 years’ senior experience in the mining, raw materials handling, power, oil, or gas industries. · Minimum 5 years’ people management experience leading senior technical or commercial teams. · Proven financial accountability, including budget planning, P&L management, and forecasting. Ideal Requirements · Master’s degree / MBA. · 10+ years’ experience in mining, power, or oil & gas, including regional or multi-country exposure. · 10+ years’ experience leading senior commercial or technical teams in complex industrial environments. Other Requirements · Strong network and existing relationships with project houses, mining groups, power utilities, and oil & gas decision-makers. · Deep understanding of project procurement processes, engineering standards, and operational workflows. · Strong leadership, communication, analytical, and strategic decision-making skills. · Proven innovation mindset with the ability to drive commercial excellence. Purpose of the Job To provide strategic leadership for service and sales operations across the Africa region, including aftermarket support, project sales, and customer relationship management. The role acts as the primary business interface between African customers and the company’s global Business Units, ensuring commercial growth, market expansion, and customer satisfaction. Primary Responsibilities Regional Sales Leadership and Revenue Growth · Drive the strategy, execution, and achievement of revenue targets for service and aftermarket business across Africa. · Lead customer-facing teams to deliver strong order intake, contract renewals, and service-level performance. · Identify high-value market opportunities and convert them into sustainable sales pipelines. Customer Relationship Management · Build and maintain strong relationships with major mining houses, EPC contractors, utilities, power generation companies, and oil & gas operators. · Serve as executive sponsor for strategic accounts, ensuring customer satisfaction and long-term business retention. · Provide customer insights to Business Units to support product innovation and service excellence. Strategic Planning and Market Expansion · Develop short-, medium-, and long-term business strategies aligned with regional priorities and global direction. · Translate high-level corporate objectives into actionable regional sales and service targets. · Identify and prioritize new markets, partnerships, and commercial opportunities across the continent. Business Performance Management · Track and analyze KPIs for order intake, service revenue, profitability, customer satisfaction, and project performance. · Implement corrective measures to exceed financial and operational targets. · Ensure strong governance, reporting, and commercial discipline across all countries. Team Leadership and Capability Development · Lead, coach, and develop a diverse team of sales managers, engineers, project managers, and service leaders. · Ensure optimal staffing, resource planning, and succession management to support regional growth. · Build a high-performance culture driven by accountability, safety, customer focus, and commercial excellence. Operational Excellence and Risk Management · Establish effective organisational structures, processes, and controls to support efficient service and sales execution. · Identify operational, commercial, and project risks and implement mitigation strategies across all markets. · Ensure compliance with regional regulations, contractual obligations, and company standards. Cross-Regional and Global Collaboration · Act as the strategic liaison between African markets and Business Units in Germany. · Align regional customer needs with global product roadmaps, engineering capabilities, and service solutions. · Drive collaboration with global operations, engineering, and commercial teams to ensure delivery excellence. Expected Outcomes / Success Metrics · Growth of regional service and aftermarket revenue. · Strong order intake and conversion rates across projects and services. · Improved customer retention, satisfaction, and long-term partnerships. · Enhanced operational efficiency and reduced commercial risk. · High-performing sales and service teams with clear succession pathways. · Strengthened market footprint across priority African countries.

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