Head: Process Excellence

Job Description : Head: Process Excellence ???? ???? Location: Kinshasa, Democratic Republic of Congo We are looking for an experienced professional to lead Process Excellence & SOP Implementation across multiple business functions. This is a strategic role focused on standardization, compliance, efficiency and continuous improvement. ???? Key Responsibilities Develop & implement SOPs across all business units Drive process standardization and governance Lead internal process audits & take corrective actions Implement Lean, Kaizen & continuous improvement initiatives Introduce digitalization & automation for process efficiency Conduct training sessions and ensure SOP compliance Collaborate with cross-functional teams to improve operations Monitor key process metrics & report performance ???? Requirements CA or Engineer + MBA Indian nationality 10–15 years’ experience in process design, internal controls, audits or business operations Strong experience in SOP creation & implementation Knowledge of Lean / Kaizen preferred Strong leadership, analytical and communication skills Willingness to relocate to DRC (Kinshasa) ???? Ideal Candidate Someone who is structured, detail-oriented, and capable of driving change across multiple departments while building a culture of process discipline.

---