REGIONAL OPERATIONS LEAD

Job Description : REGIONAL OPERATIONS LEAD MALAYSIA A new Regional Operations Lead role has just been made available with a leading global retail brand. This is a regional role managing 3 countries within SEA. A leading global retail brand is seeking a Regional Operations Lead for South East Asia, based in Kuala Lumpur. This pivotal position offers you the opportunity to oversee and elevate operations across Malaysia, Singapore, and Thailand, ensuring seamless store performance and driving strategic sales initiatives. You will be empowered to nurture talent, foster a culture of collaboration, and implement operational excellence throughout the region. The organisation is committed to providing flexible working opportunities and ongoing training to support your professional growth. If you are passionate about developing teams, optimising processes, and making a meaningful impact on regional success, this role presents an exciting platform for your next career step. Oversee all aspects of store operations across Malaysia, Singapore, and Thailand with a focus on delivering exceptional customer experiences and maximising sales performance. Champion talent development by mentoring store teams, supporting their growth through structured training programmes, and fostering an inclusive environment where everyone can thrive. Enjoy flexible working opportunities and access to continuous learning resources that empower you to grow both personally and professionally within a supportive leadership framework. What you'll do: As the Regional Operations Lead South East Asia, you will play a central role in shaping the future of retail operations across three vibrant markets. Your daily responsibilities will involve overseeing multiple stores, guiding teams towards shared goals, and ensuring every location delivers outstanding service. By collaborating with store managers and leveraging your understanding of local market dynamics, you will help drive sales growth while nurturing talent at every level. Your ability to manage performance reviews, facilitate training opportunities, and support leasing decisions will be crucial in building a dependable network of stores that consistently exceed expectations. Success in this role means being a trusted partner who brings people together under supportive leadership to achieve remarkable results. Lead the day-to-day operations of all stores in Malaysia, Singapore, and Thailand by setting clear objectives and monitoring progress towards key performance indicators. Develop and execute strategic operational plans that align with business goals while ensuring consistent delivery of high-quality customer service across all locations. Collaborate closely with store managers to identify areas for improvement in operational efficiency, sales strategies, and team engagement. Drive sales growth by analysing market trends, implementing effective promotional activities, and adapting approaches to meet local consumer needs. Support talent development by coaching store teams, facilitating training sessions, and creating pathways for career advancement within the organisation. Manage store performance through regular reviews, feedback sessions, and action plans designed to enhance productivity and employee satisfaction. Work cross-functionally with leasing teams to optimise store locations; experience in leasing will be considered an advantage for this role. Ensure compliance with company policies as well as local regulations in each country while maintaining high standards of safety and operational integrity. Promote a collaborative culture by encouraging open communication between stores and regional management to share best practices and drive collective success. What you bring: The ideal candidate for the Regional Operations Lead South East Asia position will bring extensive experience in managing retail operations across multiple countries or regions. Your proven ability to connect with people from different backgrounds will help you create an inclusive workplace where everyone feels valued. You should have demonstrated success in developing others through structured training initiatives or informal mentoring relationships. Analytical thinking is essential for interpreting sales data or identifying process improvements that benefit both customers and employees. Experience working alongside leasing professionals or handling property-related matters will set you apart but is not required. Above all else, your commitment to collaboration—whether it’s sharing knowledge between stores or supporting colleagues—will ensure you thrive in this role. Proven experience managing multi-site retail operations across diverse markets with a track record of achieving operational excellence. Exceptional interpersonal skills that enable you to build strong relationships with store teams, regional colleagues, and external partners. Demonstrated commitment to talent development through coaching, mentoring, or facilitating training programmes for staff at various levels. Ability to analyse complex data sets related to sales performance, market trends, or operational metrics in order to inform decision-making. Experience collaborating within cross-functional teams including leasing or property management; prior leasing experience is highly desirable but not mandatory. Strong organisational skills with attention to detail when overseeing compliance matters or implementing new processes across multiple locatio to lead and manage the Human Resources and Administration functions for our operations. The ideal candidate should have a proven track record in multinational environments, managing large-scale HR operations for organizations with 1000+ employees and USD 100M+ turnover. This role requires strategic thinking, operational excellence, and strong leadership capabilities.

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