CHIEF TECHNOLOGY OFFICER

Job Description : CHIEF TECHNOLOGY OFFICER KUWAIT We are seeking a visionary Chief Technology Officer (CTO) with extensive experience in SAP solutions to lead technology strategy for a hypermarket retail business undergoing a major transformation. This is a unique opportunity to drive operational efficiency, digital innovation, and customer experience enhancements across retail operations. Key Responsibilities: Develop and execute a comprehensive technology strategy aligned with business objectives, maximizing SAP investments. Lead large-scale SAP implementation projects, ensuring timely delivery, cost optimization, and integration across systems. Drive digital transformation initiatives, including e-commerce, loyalty programs, AI enablement, and reporting dashboards. Standardize and integrate IT operations and business intelligence functions under one Technology umbrella. Lead, mentor, and build a high-performing technology team (20–30 staff), fostering collaboration and accountability. Collaborate with executive leadership, internal teams, and SAP vendors to ensure alignment on technology initiatives. Ensure operational systems (POS, HRMS, supply chain, warehouse, and distribution) are optimized and integrated. Monitor performance through KPI tracking, reporting, and continual process improvement. Required Experience & Skills: Minimum of 10 years in technology leadership roles, with at least 5 years specializing in SAP solutions within retail. Deep understanding of retail operations, particularly hypermarket-scale, food retail, and operations-heavy environments is a must. Strong knowledge of SAP S/4HANA, SAP Retail, SAP Customer Experience (CX), and integrated supply chain solutions. Experience with IT and BI systems, digital transformation, e-commerce, helpdesk operations, and analytics. Proven project management skills and ability to deliver complex technology initiatives successfully. Strong stakeholder management and communication skills. Fluent in English; Arabic is highly preferred. Gulf experience is highly preferred; candidates based in Kuwait or the Gulf region will be prioritized. Qualifications: MBA or relevant advanced degree. Relevant SAP certifications (e.g., SAP Certified Technology Associate) are highly desirable. Hands-on experience with retail technology systems, including POS, HRMS, e-commerce, and supply chain solutions. Behavioral Competencies: Innovative thinker with a passion for leveraging technology to drive retail growth. Results-oriented with a focus on execution quality and measurable outcomes. Adaptable to dynamic retail environments and emerging technologies. High integrity, accountability, and collaborative mindset.

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