Workshop Manager

Job Description : Workshop Manager (Heavy Equipment & Agricultural Machinery)  ZIMBABWE Salary & Benefits Negotiable Responsibilities: ? Translate the company strategy into workshop operational plans and targets. ? Contribute to annual budgets, 3-year forecasts, and growth strategies. ? Develop new after-sales revenue streams (service packages, seasonal campaigns, maintenance contracts, field service programs). ? Support branch expansion, product launches, and national technical initiatives. ? Implement capacity planning and workload forecasting. ? Control WIP levels and ensure aged job reduction. ? Enforce proper parts planning in coordination with the Parts Department. ? Optimise field service scheduling and fleet utilisation. ? Full P&L responsibility for workshop department. ? Drive labour recovery, billing accuracy, and absorption rate. ? Reduce cost leakage through warranty recovery, claim management, and rework prevention. ? Enforce strict credit controls and invoice ageing management. ? Lead key account service management for major clients (estates, contractors, A2 farmers). ? Oversee SLA compliance and uptime commitments. ? Manage escalations, negotiations, and service recovery. ? Protect and enhance the company brand through superior after-sales experience. ? Build a high-performance technical culture. ? Identify skills gaps and implement structured training programs. ? Mentor junior managers and supervisors for succession planning. ? Manage disciplinary processes and performance improvement plans. ? Maintain accurate ERP job costing and reporting. ? Prepare weekly operational dashboards and monthly management reports. ? Ensure compliance with audit, insurance, warranty, and regulatory requirements. ? Enforce security controls over tools, assets, spares, and equipment. ? Enforce SHEQ standards. ? Maintain a safe working environment and an accident-free culture. ? Implement risk mitigation plans for workshop operations. Key Skills: ? Strong financial acumen and business planning skills ? Ability to lead under pressure and manage high-value customer relationships Qualifications: ? 10+ years in agricultural machinery or heavy equipment environment ? Proven record managing large workshops and multi-disciplinary teams ? Advanced knowledge of tractor systems, precision ag, diagnostics & electronics RECRUITMENT MATTERS

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