COO

Job Description : COO RETAIL SOUTH AMERICA AND CARIBBEAN FOR WHITE GOODS The Chief Operating Officer (COO) will be a key member of the executive leadership team, responsible for driving operational excellence, achieving topline growth, and ensuring profitability across all showroom operations. The COO will oversee the day-to-day operations of the company, including store operations, customer service, new store expansion, and P&L accountability. This role requires a strategic leader with a deep understanding of the Jewellery retail industry, strong business acumen, and a proven track record of scaling operations in a competitive market. 1. Operational Leadership: - Oversee the operations of all showrooms, ensuring efficiency, consistency, and adherence to brand standards. - Develop and implement operational policies, procedures, and best practices to enhance productivity and customer experience. - Monitor and optimize inventory management, ensuring the right mix of gold, diamond, and silver jewellery across stores. - Ensure compliance with legal, regulatory, and safety standards, including hallmarking and BIS certifications. 2. P&L Accountability: - Take full ownership of the companys P&L, driving revenue growth and cost optimization. - Develop and manage annual budgets, ensuring alignment with the companys financial goals. - Analyze financial performance, identify trends, and implement corrective actions to achieve profitability targets. - Monitor key financial metrics such as gross margin, operating profit, and inventory turnover 3. Topline Growth and Achievement: - Develop and execute strategies to achieve topline growth targets across all showrooms. - Drive sales performance by optimizing pricing, promotions, and product mix. - Identify new revenue opportunities, including upselling, cross-selling, and premium collections. - Collaborate with the marketing team to align operational strategies with brand campaigns and customer acquisition efforts. 4. New Store Expansion: - Lead the planning and execution of new store openings, including site selection, store design, and operational setup. - Develop a scalable expansion strategy to enter new markets and regions across India. - Ensure seamless integration of new stores into existing operations, maintaining consistency in customer experience and brand standards. - Monitor the performance of new stores and implement strategies to achieve break-even and profitability targets. 5. Customer Service Excellence: - Champion a customer-centric culture across all showrooms, ensuring exceptional service delivery. - Implement customer feedback mechanisms to continuously improve service quality. - Resolve escalated customer issues promptly, ensuring high levels of customer satisfaction and loyalty. - Train and empower store staff to deliver personalized and memorable customer experiences. 6. Team Leadership and Development: - Build, lead, and mentor a high-performing operations team, including regional managers, store managers, and support staff. - Foster a culture of accountability, collaboration, and continuous improvement. - Identify and develop future leaders within the organization, ensuring a strong talent pipeline. - Conduct regular performance reviews and provide coaching to drive employee engagement and productivity. 7. Strategic Collaboration: - Work closely with the CEO and other C-suite executives to align operational strategies with the companys overall vision and goals. - Collaborate with the design and merchandising teams to ensure the right product mix and inventory levels. - Partner with the IT team to leverage technology for operational efficiency, including CRM, ERP, and inventory management systems. - Support the CEO in investor relations, presenting operational performance and growth strategies to stakeholders. Qualifications and Experience: - Education: MBA or equivalent degree in Business Administration, Operations, or a related field. - Experience: Minimum of 20 years of experience in retail operations, with at least 5 years in a senior leadership role (e.g., COO, VP Operations) in a large Indian and (or) international organisation - Demonstrated success in scaling operations, driving topline growth, and managing P&L for a large organization.

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