SHOPPING MALL HEAD

Job Description : SHOPPING MALL HEAD THIALAND Open to International candidates Chief Operating Officer – Shopping Mall Salary: 200,000-250,000 THB Location: Bangkok As Chief Operating Officer – Shopping Mall based in Bangkok, you will play an instrumental role in shaping the future of a thriving retail hub. Your primary focus will be on managing all commercial aspects of the property—from securing high levels of tenant occupancy to delivering successful events that draw crowds. You will guide both sales and facility teams towards shared goals while ensuring operational excellence at every level. By building strong relationships with tenants, collaborating with marketing professionals on event planning, monitoring financial performance metrics, and upholding rigorous standards for safety and maintenance, you will help create an inviting environment for shoppers and retailers alike. Your ability to foster teamwork across departments will be crucial as you support staff development efforts and respond proactively to feedback from stakeholders. This is an exciting opportunity for someone who thrives in a collaborative setting where their leadership can truly make a difference. Oversee all commercial activities within the shopping mall, focusing on maximising tenant occupancy through effective relationship management and strategic leasing initiatives. Directly manage both the sales department and facility management teams, ensuring clear communication, shared objectives, and efficient workflow across all functions. Develop and implement strategies for attracting new tenants while nurturing existing relationships to foster long-term partnerships that benefit both tenants and the mall. Coordinate with marketing teams to plan, organise, and execute engaging events that increase foot traffic, enhance customer experience, and boost overall mall profitability. Monitor daily mall operations to ensure compliance with safety regulations, cleanliness standards, and maintenance schedules for optimal visitor satisfaction. Analyse financial reports and key performance indicators regularly to identify areas for improvement and implement solutions that drive commercial growth. Collaborate closely with external vendors, contractors, and service providers to maintain high-quality facilities management services throughout the property. Champion a culture of teamwork by encouraging open communication between departments, supporting staff development initiatives, and recognising individual contributions. Respond promptly to tenant feedback or concerns by implementing practical solutions that strengthen trust and loyalty within the mall community. The ideal candidate for Chief Operating Officer – Shopping Mall brings substantial experience managing complex retail properties or similar commercial assets. Your track record demonstrates not only your technical knowledge but also your ability to inspire teams towards shared success. You possess deep familiarity with leasing strategies that balance short-term gains against long-term stability; you know how to coordinate impactful events that resonate with local communities; you understand what it takes to keep facilities running smoothly day after day. Beyond these core competencies lies your genuine passion for supporting others—whether it’s mentoring junior colleagues or responding empathetically when challenges arise. Your analytical mindset enables you to interpret data effectively while your interpersonal skills allow you to build lasting connections across all levels of the organisation. In this role, your dedication will help set new benchmarks for operational excellence within one of Bangkok’s premier shopping destinations. Extensive experience in shopping mall management or large-scale commercial property operations with proven results in increasing tenant occupancy rates. Demonstrated ability to lead multidisciplinary teams—including sales professionals and facility managers—towards common objectives through effective communication and collaboration. Strong background in developing leasing strategies that attract desirable tenants while maintaining positive long-term relationships with existing occupants. Expertise in coordinating large-scale events or promotional activities designed to enhance customer engagement and drive revenue growth within retail environments. Solid understanding of facilities management best practices including safety compliance, maintenance scheduling, vendor relations, and quality assurance protocols. Proficiency in analysing financial statements, budgeting processes, and key performance indicators relevant to commercial real estate operations. Excellent interpersonal skills with a talent for resolving conflicts diplomatically while building trust among diverse stakeholders such as tenants, staff members, contractors, and service providers. A commitment to fostering inclusive workplace cultures where teamwork is prioritised alongside individual development opportunities.

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