RETAIL MANAGER

Job Description : RETAIL MANAGER TANZANIA we are looking for two experienced and customer-focused Retail Managers who will be responsible for overseeing daily store operations, driving sales performance, managing staff, and ensuring excellent customer service. The role involves inventory management, sales monitoring, team leadership, and maintaining high store standards to achieve business objectives. RESPONSIBILITIES; * Oversee day-to-day retail store operations. * Ensure achievement of monthly and annual sales targets. * Supervise, train, and motivate sales staff to deliver excellent customer service. * Monitor staff attendance, grooming, and overall performance. * Prepare duty rosters and manage staff schedules. * Ensure proper product display and visual merchandising standards. * Monitor stock levels and coordinate replenishment with the supply chain team. * Conduct regular stock counts and manage inventory discrepancies. * Handle customer inquiries, complaints, and escalations professionally. * Prepare daily, weekly, and monthly sales reports. * Monitor cash handling, banking, and reconciliation processes. * Ensure compliance with company policies and operational procedures. * Implement promotional activities and in-store marketing campaigns. * Analyze sales trends and recommend strategies to improve performance. * Maintain cleanliness, organization, and safety standards within the store. QUALIFICATIONS; * Bachelor’s Degree or Diploma in Business Administration, Retail Management, Marketing, or related field. * 10+ years of experience in retail especially from Consumer Electronics or FMCG. * Strong leadership and team management skills. * Proven ability to meet and exceed sales targets. * Good communication and customer service skills. * Strong problem-solving and decision-making abilities. * Basic financial and reporting skills. * Proficiency in MS Office and POS systems.

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