OPERATIONS DIRECTOR

Job Description : OPERATIONS DIRECTOR FOOD RETAIL THAILAND An exciting opportunity awaits for an experienced Operations Manager to join a leading food retail organisation in Bangkok. This role offers you the chance to shape and elevate restaurant standards, working closely with executive leadership as a strategic partner. You will play a pivotal part in preparing the business for its upcoming IPO, ensuring operational excellence across all locations while nurturing a supportive and collaborative environment for a team of around 100 staff members. With a competitive salary package of 120,000-180,000 THB per month, this position is ideal for someone who thrives on responsibility, values teamwork, and is passionate about making a meaningful impact within the food retail sector. Flexible working opportunities and the chance to influence company-wide strategy make this an outstanding career move. Take ownership of setting and maintaining high operational standards across multiple restaurant locations, ensuring consistency and quality at every customer touchpoint. Collaborate directly with the CEO and CFO as a trusted strategic partner, contributing your insights to key business decisions including IPO preparation and long-term growth planning. Lead, support, and inspire a diverse team of approximately 100 staff members, fostering an inclusive culture where everyone feels valued and empowered to contribute their best work. As an Operations Manager – Food Retail based in Bangkok, you will be entrusted with overseeing the seamless functioning of multiple restaurant outlets while upholding the highest standards of service delivery. Your role will involve collaborating closely with senior executives to shape strategic direction—particularly as the organisation prepares for its IPO—and translating these strategies into actionable plans that resonate at every level of the business. You will nurture an environment where staff feel supported and motivated to excel in their roles. By focusing on both big-picture goals and day-to-day details, you will ensure that each location operates efficiently while delivering memorable experiences for customers. Your ability to foster teamwork, communicate effectively across departments, and champion best practices will be central to your success in this rewarding position. Develop and implement comprehensive operational strategies that align with organisational objectives and drive continuous improvement throughout all restaurant outlets. Establish clear standards for service quality, food safety, hygiene, and customer experience, ensuring these benchmarks are consistently met or exceeded by all teams. Work closely with executive leadership—including the CEO and CFO—to provide input on strategic initiatives such as IPO readiness and quarterly performance reviews. Oversee day-to-day restaurant operations, monitoring key performance indicators and proactively addressing any areas requiring attention or enhancement. Support managers and team leaders in recruiting, onboarding, training, and developing staff members to build a knowledgeable and dependable workforce. Promote open communication channels between departments to encourage collaboration, knowledge sharing, and mutual support among all employees. Identify opportunities for process optimisation and cost control without compromising service quality or staff wellbeing. Champion a positive workplace culture by recognising achievements, encouraging feedback, and facilitating ongoing professional development opportunities. Ensure compliance with all relevant health, safety, legal, and regulatory requirements across every aspect of restaurant operations. To excel as an Operations Manager – Food Retail in this organisation, your background should include significant hands-on experience managing multi-site teams within the restaurant or hospitality sector. Your proven track record in operational strategy development will allow you to identify areas for improvement while implementing practical solutions that benefit both staff and customers alike. You bring empathy and emotional intelligence to your interactions with others—valuing open communication, mutual respect, and shared achievement above individual recognition. Your understanding of industry regulations ensures safe working environments for all employees. Above all else, your passion for supporting others’ growth makes you a natural fit for this people-focused leadership role. Proven experience managing large teams within the food retail or hospitality industry is essential for this role. A strong background in developing operational strategies that drive measurable improvements in efficiency, quality, or customer satisfaction is highly desirable. Demonstrated ability to set clear standards for service delivery while supporting teams in achieving these goals through coaching and mentorship. Experience working alongside executive leadership on strategic projects such as IPO preparation or major organisational change initiatives would be advantageous. Excellent interpersonal skills are required to build trust-based relationships with colleagues at all levels of the organisation. A collaborative approach to problem-solving that encourages input from others while keeping shared objectives front-of-mind is important. Familiarity with relevant health & safety regulations as well as local labour laws ensures compliance across all aspects of operations. Strong organisational skills enable you to manage competing priorities effectively without losing sight of long-term goals. A commitment to fostering an inclusive workplace culture where everyone feels respected and able to contribute fully is essential.

---