GM

Job Description : GM RETAIL DRC Role Ownership : The General Manager will have end-to-end techno-commercial responsibility for the supermarket/retail business, driving sales, profitability, operational excellence, supply chain, category management and expansion. The role requires strong commercial leadership with hands-on experience in food processing, bakery and fresh/perishable categories, while exposure to meat processing/butchery will be an added advantage. Role Objectives: PRIMARY/SHORT TERM: Stabilize and optimize existing supermarket and food operations. Improve sales, gross margin and store profitability. Establish strong controls over inventory, shrinkage, wastage and expiry. Improve availability of high-rotation SKUs and fresh products. Strengthen bakery, fresh food, perishables and food-processing operations. Establish product-wise yield, recipe/BOM, costing and production controls. Optimize procurement and supplier terms. Improve customer experience, merchandising and store standards. Strengthen food safety, hygiene and quality systems. 10. Build a strong local operational and commercial team. SECONDARY/LONG TERM: Drive profitable expansion of the supermarket network. Develop centralized food-processing capabilities where commercially viable. Expand private-label and in-house manufactured food categories. Build strong fresh-food differentiation through bakery, meat and perishables. Develop category-wise profitability and assortment strategies. Introduce ERP/POS-driven inventory, demand planning and replenishment. Build leadership succession and localization. Establish the business as a leading modern retail and food destination. Duties & Responsibilities: Retail & Commercial Management : Drive overall retail operations, sales, gross margin, store profitability and customer experience across the supermarket business. Food Processing & Fresh Operations : Oversee bakery, food processing, fresh and perishable categories, ensuring productivity, quality, yield, freshness and wastage control. Category Management & Merchandising : Drive product assortment, pricing, promotions, shelf productivity and category-wise sales and profitability. Procurement & Supply Chain : Optimize sourcing, supplier negotiations, inventory, replenishment, warehousing and product availability while controlling working capital. Financial & P&L Management : Own budgeting, forecasting, cost optimization, EBITDA and overall business profitability, including CAPEX and ROI management. Quality, Food Safety & Compliance : Ensure strong food safety, hygiene, cold-chain and quality standards across stores, bakery, perishables and meat/butchery operations. Expansion & Team Leadership : Lead new-store and business expansion while building a high-performing team with clear KPIs, accountability and talent development. Desired Profile : Qualifications : Bachelors degree in food technology, Food Science, Engineering, Operations, Business Management or related discipline. MBA/PGDM preferred. Experience : 1520 years overall experience, preferably with minimum 5 years in senior leadership in a supermarket/hypermarket/large food-retail environment. The candidate should ideally have a combination of: Supermarket/Retail + Food Processing/Manufacturing + Fresh/Perishable Categories Hands-on exposure to commercial/P&L management, procurement, category management and retail operations is essential. Preferences : Experience managing multiple stores or a large-format supermarket operation is preferred. Experience in bakery manufacturing/production is highly preferred. Experience in meat processing, butchery or fresh-meat operations is preferable. Africa experience is strongly preferred, particularly experience operating in developing/emerging markets with imported supply chains, infrastructure constraints and multicultural teams Preferred Industry Background : Large Supermarket / Hypermarket Chains with In-house Food Production Or Food Retail Groups Operating Supermarkets + Bakery + Fresh Food + Meat Processing

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