QUALITY HED

Job Description : QUALITY HED INDIA An opportunity to lead and institutionalize food safety, quality, health, and hygiene standards across a fast-scaling, multi-unit food retail business. This role will anchor QHSE strategy, drive regulatory compliance, and build a strong food safety culture across stores, central kitchens, and supply partners. Key Responsibilities QHSE Strategy & Governance - Establish and lead robust Food Safety Management Systems (FSMS) across stores, central kitchens, and supply partners - Drive a strong, non-negotiable culture of food safety, hygiene, and compliance across all levels of the organization - Define governance frameworks, SOPs, and audit mechanisms to ensure consistency and accountability Food Safety & Quality Management - Design, implement, and continuously improve HACCP-based food safety systems across bakery, beverages, and ready-to-eat categories - Ensure strict adherence to critical controls including temperature management, shelf-life tracking, allergen control, and cross-contamination prevention - Lead preventive controls for high-risk, short shelf-life products typical to QSR and bakery formats - Define and monitor quality benchmarks from raw material sourcing to final customer experience Regulatory Compliance & Audits - Ensure full compliance with FSSAI regulations and all applicable statutory requirements - Lead internal, external, and regulatory audits across locations - Drive closure of audit findings through robust corrective and preventive actions (CAPA) Store & Central Kitchen Operations - Partner closely with Operations, Production, and Supply Chain teams to embed food safety into process design - Define hygiene zoning, sanitation protocols, pest control, and waste management systems - Ensure adherence to SOPs, equipment standards, and safe layouts across all formats - Proactively identify and escalate food safety risks, ensuring zero compromise on standards Training & Capability Building - Build and lead a strong QHSE team across regions - Design and deploy training programs for store teams, kitchen staff, and operations leaders - Drive behavioral change through practical and scalable food safety training initiatives - Establish accountability for food safety at store and unit leadership levels Continuous Improvement & Risk Management - Lead investigation and resolution of food safety incidents and customer complaints related to quality and hygiene - Conduct root cause analysis and implement sustainable, system-driven solutions - Leverage data, audits, and KPIs to continuously improve food safety and quality performance Qualifications - Degree in Food Technology, Microbiology or related field - 12+ years of experience in QSR, bakery, airline catering, hospitality, or fresh food retail environments - Certifications such as HACCP, ISO 22000 / FSSC 22000, and Lead Auditor preferred - Strong working knowledge of FSSAI regulations is mandatory Skills/Key Competencies - Proven experience handling fresh food, ready-to-eat products, and short shelf-life operations - Experience managing multi-unit or pan-India operations preferred - Strong hands-on experience working closely with operations and production teams"

---