Senior Manager -

Job Description : Senior Manager - Facility Operations UAE Key Responsibilities: Operations Management * Oversee end-to-end facility management operations including soft services, hard services, transport, and vendor management. * Ensure uninterrupted operation of critical building systems such as HVAC, electrical, plumbing, fire & life safety systems. * Develop and implement preventive and predictive maintenance programs. * Drive operational excellence through SOPs, audits, and continuous improvement initiatives. Client Relationship Management * Act as the primary point of contact for key clients. * Conduct regular governance meetings and present operational performance reports. * Ensure achievement of client satisfaction and retention targets. * Manage escalations and ensure timely resolution of issues. Team Leadership * Lead and mentor facility managers, engineers, supervisors, and support staff. * Establish performance objectives and conduct periodic reviews. * Drive employee engagement, training, and capability development. Financial Management * Manage operational budgets, cost controls, and profitability of assigned accounts. * Review monthly P&L, revenue, and expense performance. * Identify opportunities for cost optimization and value engineering. * Ensure timely billing, collections, and vendor payments. Vendor & Contract Management * Manage service providers and contractors to ensure compliance with SLAs and KPIs. * Conduct vendor evaluations and performance reviews. * Negotiate contracts and ensure commercial effectiveness. Compliance & Risk Management * Ensure compliance with statutory requirements, labor laws, health & safety regulations. * Lead safety audits, emergency response planning, and business continuity initiatives. * Ensure adherence to ISO standards, ESG requirements, and client-specific compliance mandates. Projects & Transition Management * Lead mobilization and transition of new client accounts. * Support fit-out projects, office moves, and infrastructure upgrades. * Coordinate with internal and external stakeholders for seamless project execution.

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