GROUP HEAD

Job Description : GROUP HEAD – SERVICE Location – GCC Region. Key Responsibilities 1. OEM/Brand Distribution Aftersales Management · Manufacturer Relationship Management · Warranty Management · Field Quality Management · Technical Training · Network Development – Projects · Key KPIs – Warranty recovery rate, OEM compliance score, Technical training completion, Audit performance, Network expansion targets, Recall completion rates. 2. Multi-Brand Service Centre Management · Oversee operations of multiple service centers across different territories. · Ensure achievement of revenue, gross profit, productivity, and efficiency targets. · Standardize processes, systems, and service quality across all service centers. · Improve workshop utilization, technician productivity, and bay efficiency. · Monitor customer satisfaction and service retention performance. · Ensure compliance with safety, quality, and regulatory standards. · Key KPIs – Service revenue growth, Profit, Workshop productivity, CSI, Vehicle retention rate. 3. Vehicle Modification Business · Lead vehicle customization and modification operations. · 4. Financial Management · Own P&L responsibility for all service operations. · Develop annual budgets and financial forecasts. · · Key KPIs – Gross Margin, EBITDA, Net profit, Cost optimization, Return on Investment. 5. Strategic Leadership · Define and execute the group's service business strategy. · Develop short-term and long-term growth plans across all service verticals. · Identify new business opportunities, market expansion initiatives, and strategic partnerships. · Drive transformation, innovation, and digitalization initiatives across service operations. · Establish annual operating plans, budgets, and performance targets. 6. Leadership & Talent Development · Lead service managers and departmental heads across all territories. · Develop future leaders and succession plans. · Improve employee engagement and retention. · Establish performance management systems. · Build strong technical and leadership capability pipelines. · Key KPIs – Employee retention, Internal promotion rate, Training hours per employee. Reporting Relationship Reports to CEO Direct Reports Field Support, Vehicle Modification, Service Support & Planning, Service Business Development Qualification Bachelor’s degree in mechanical/automotive engineering, preferably with Business Management. Experience · 15+ years in automotive aftersales/service operations. · Minimum 8–10 years in senior leadership roles. · Strong experience with OEM/distributor operations.

---