General Manager

Job Description : GM FAST FOOD RESTAURANTS CENTRAL AFRICA Exp. Required : 15+ years As a General Manager you are accountable for the organized, efficient and profitable operation of the franchised brands through achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality and speed of service. Specific Duties: Ensuring cost categories/controllable expenses are controlled to company guidelines/budgeted levels Working within their restaurant to produce positive sales growth by executing standards in all areas Maintaining adequate staffing levels to meet all scheduling requirements Preparing and conducting Team Member, Shift Leader and assistant manager performance appraisals Coaching, counseling, training and developing all Team Members and managers to expected certification and performance levels Ensuring that all food service sanitation guidelines/regulations are met Ensuring excellent levels of customer service on all shifts and properly handles guest complaints/concerns to facilitate repeat business Providing relevant and timely feedback to their Area Coach on operating results Effectively managing turnover by practicing effective selection and training and by treating their people with respect Job Requirements: Successful Restaurant General Managers have experience and demonstrated ability to lead and manage a business as well as their teams. This restaurant management role requires a strong leader that can motivate, coach and correct team members as necessary. Effective time management, organizational and communication skills are also essential. Qualifications • French and English Speaking. • 4-8 years general manager experience • Fast food/quick service and Franchise business experience. • Excellent oral and written communication skills • Excellent planning, organization and follow-up skills • Strong decision making and conflict resolution skills

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