COO

Job Description : COO PHARMA GCC 25+ years experience o lead our day-to-day operations, bridge strategic vision with operational execution, and drive organizational accountability. The COO will serve as the engine of execution across all functional departments - ensuring alignment across Quality, manufacturing/production, supply chain, commercial, and administration. The ideal candidate is a proactive operator who thrives on implementing operational governance frameworks (such as OKRs/KPIs), building repeatable processes, breaking down functional silos, and building a high-performance accountable culture where decision-making and delegation is encouraged. Key Responsibilities: 1. Strategy Execution & OKR Architecture: - Goal Cascading: Translate CEO and board-level strategic vision into actionable Annual Objectives and Quantified Quarterly Key Results (OKRs). - Operational Alignment: Ensure all functional leads (Plant/Operations, Quality, Supply Chain, Commercial, HR) have clear, measurable metrics aligned directly with core company goals. - Performance Dashboards: Establish and maintain a single-source operational dashboard to track weekly progress, capacity, and core KPIs. 2. Operational Governance & Cadence: - Execution Rhythms: Chair weekly leadership execution meetings, monthly metric reviews, and quarterly OKR scoring and planning cycles. - Process & SOP Optimization: Audit operational handoffs, identify bottlenecks, and institutionalize Standard Operating Procedures (SOPs) to ensure repeatable, scalable output. - Resource Allocation: Monitor capacity, bandwidth, and operational budgets - reallocating resources dynamically to keep high-priority strategic initiatives on track. 3. Cross-Functional SLA Management & Escalation: - Service Level Agreements (SLAs): Define and enforce cross-departmental SLAs for key handoffs (e.g., Sales forecast to Production scheduling; Production completion to Quality release). - Inter-Departmental Friction: Act as the primary escalation point for cross-functional bottlenecks, enforcing root-cause analysis (5-Whys) and rapid resolution. - Cross-Functional Collaboration: Eliminate communication barriers between technical, operational, quality, and commercial teams. 4. Leadership, Team Development & Accountability: - Line Management: Directly manage and mentor functional department heads, driving a culture of personal ownership and operational discipline. - Performance Management: Drive a transparent, score-based accountability culture focused on outcomes rather than activity logs. - Succession & Capability Building: Identify middle-management skill gaps and build internal capability to support long-term scaling. Candidate Qualifications & Experience: Required Experience: - Proven Executive Leadership: 20+ years of progressive leadership experience in operations, with at least 3 - 5 years in a COO, VP of Operations, or General Manager role within a structured, operational environment (e.g., Manufacturing, Pharmaceuticals, Supply Chain, or High-Growth Industry). - Framework Implementation: Direct experience designing, rolling out, and maintaining goal-setting frameworks (OKRs, OGSM, or Balanced Scorecard). - Process Mastery: Deep familiarity with operational frameworks, Lean principles, Quality Systems, and SLA-driven execution. Key Skills & Mindset: - Operator Mentality: Highly organized, detail-oriented, and relentless about operational follow-through and weekly cadence. - Analytical & Metric-Driven: Able to parse operational data, spot negative trends early, and turn raw numbers into clear execution priorities. - Strong Conflict Resolution: Able to hold senior leaders accountable firmly and empathetically without causing friction or organizational fatigue. Success Metrics (First 90 - 180 Days): Timeline: Success Indicator / Deliverable Day 30: Complete an operational diagnostic audit identifying key bottlenecks, handoff gaps, and metric tracking deficiencies. Day 60: Finalize company and departmental OKRs; roll out a weekly operational review cadence and live dashboard across all functional heads. Day 90: Execute the first quarterly OKR retrospective with >=80% baseline metric tracking adherence across all departments. Day 180: Achieve stable weekly execution rhythm, clear inter-departmental SLA compliance, and measurable throughput/yield improvements

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