) COO MULTI SPECIALITY HOSPITAL

Job Description : ) COO MULTI SPECIALITY HOSPITAL UAE A 100-bedded multi-specialty hospital in Papua New Guinea is seeking a high-performing Chief Operating Officer to lead hospital-wide operations and support the next phase of growth. The role requires a strong execution-focused leader with deep experience in healthcare operations, systems building, quality improvement, and cross-functional team management. - Lead end-to-end hospital operations across inpatient, outpatient, emergency, ICU, OT, diagnostics, pharmacy, nursing, housekeeping, billing, procurement, and facilities. - Ensure seamless day-to-day functioning of all clinical support and non-clinical departments. - Build and implement SOPs, workflows, operational controls, and service standards. - Track and improve KPIs including bed occupancy, patient flow, turnaround time, revenue, cost, and service quality. - Partner with medical, nursing, and department heads to strengthen coordination and operational performance. - Oversee budgeting, cost management, revenue optimization, and resource utilization. - Ensure compliance with healthcare regulations, safety requirements, infection control, and statutory obligations. - Drive patient experience, grievance management, and service recovery initiatives. - Lead workforce planning, training, performance management, and leadership development. - Support infrastructure planning, procurement, vendor management, and preventive maintenance. - Prepare management reports, dashboards, and business reviews for senior leadership. - Contribute to growth strategy, expansion readiness, and long-term operational sustainability. Candidate Profile: - Bachelors degree in Hospital Administration, Healthcare Management, Business Administration, or a related field. - MBA or postgraduate qualification preferred. - Minimum 18 years of experience in hospital operations, with at least 5 years in a senior leadership role. - Experience in managing a 75200 bed multi-specialty hospital preferred. - Strong understanding of hospital operations, quality systems, compliance, and patient flow management. - Exposure to hospital expansion, greenfield setup, or turnaround operations will be an advantage. Core Competencies: - Strong leadership and people management. - Excellent operational planning and execution. - Financial discipline and cost control. - Quality and compliance orientation. - Stakeholder management and communication. - Problem-solving and decision-making. - Ability to perform in a multicultural, fast-paced environment. What Success Looks Like: - Improved operational efficiency and service delivery. - Better patient experience and satisfaction. - Strong financial control and reduced leakage. - High compliance and safety standards. - Stable, productive, and engaged teams. - Successful scale-up and optimization of hospital operations.

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