Head of Operations

Job Description : Head of Operations – Multi-Site Hospitality – Scotland - £160,000 Open to International candidates We’re looking for an experienced Head of Operations to join an established and successful multi-site hospitality business. This is a senior leadership role with full responsibility for the day-to-day operational performance of the group, working closely with General Managers to drive standards, sales, profitability and an outstanding guest experience. The Role You’ll take ownership of operational performance across multiple venues, providing strong leadership and commercial direction to the General Management team. Key responsibilities will include: Leading, coaching and developing General Managers across the group Driving sales, profitability and overall venue performance Taking ownership of budgets, forecasting, labour and cost control Setting clear KPIs and holding teams accountable for delivery Reviewing operational data and identifying opportunities to improve performance Maintaining consistently high standards across service and guest experience Improving operational processes and efficiencies across the business Working closely with senior culinary, finance, commercial and revenue teams Supporting future growth and wider strategic business objectives

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