Head Operations Logistics

Job Description : HEAD OPERATIONS/LOGISTICS IMPORTS INDIA Looking to hire a Head Operation, Logistics & Imports for a leading Healthcare & Nutrition MNC Key Responsibilities: 1. Operations: a. Driving the company's operating capabilities to surpass customer satisfaction and retention, and company goals. b. Analyse internal operations and identify areas of process enhancement c. Acts as a strategic partner on the leadership team and work closely with the team to ensure they are meeting performance expectations. d. Spearheading strategies in conjunction with the CSM to steer the company's future in a positive direction. e. Working alongside the CSM for supporting sales and marketing initiatives and implementing good business practices. f. Maintaining and updating detailed operations manual g. Preparing and implementing SOPs for the various functions within the organization h. Assessing and implementing improved processes systems and new technologies, and collaborating with teams regarding the implementation of these improvements. i. Working collaboratively with the CSM to identify new sales point clusters and implementing expansion through new distribution points j. Looks for methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures. k. Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual planning l. Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met m. Represents the company with Banks, Consultants, investors, and suppliers. Maintain and builds trusted relationships with key customers, suppliers, partners, and stakeholders n. Monitor performance with corrective measures as needed, and prepare detailed reports, both current and forecasting 2. Imports a. Monthly inventory monitoring, forecasting of sales in coordination with the CSM, forecasting based on historical, seasonal and other sales trends b. Understanding of importation of cosmetics and food and their clearance requirements c. Liaising with top custom officials d. Understanding of product classifications and duties e. SEZ and operations within bonded warehousing 3. Logistics a. Setting up Supply Chain models / Logistics for branches/distributors and customers across India for Retail, Warehousing & Distribution. b. Warehousing and appointment of 3PL are strategic locations c. Periodically supplementing new courier and channel partners to the existing list for extending surface reach to various locations d. Monitoring TAT periodically and enhancing operations to decrease TAT constantly e. Setting up SOPs for efficient service levels and controlling operational expenses at the branches. f. Implementing new technological enhancements to improve packaging, labelling efficiencies g. Liaising with Vendors and Suppliers for Operational Consumables needed at Branches h. Managing quality, storage, and inventory. i. Measuring KRAs & KPIs of operations staff. j. Liaising with external agencies for getting statutory compliances for the Warehouses / Logistics. k. Hands-on approach and will commit to expanding for a successful business by implementing strategies that increase productivity and enable sales targets achievement. Requirements: - MBA from a reputed institute - Ideally should be from the healthcare and wellness / FMCG industry - A proven track record of outstanding performance in a previous complex enterprise - Experience in Import-Export Management - Extensive experience in Inventory Management and Logistics - Experience in setting up Supply Chain models / Logistics for branches/distributors and customers across India for Retail, Warehousing & Distribution

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