Exports Head – Biscuits |

Exports Head – Biscuits | Sub-Saharan Africa** ???? Leading Multi-Billion USD FMCG Group We are exclusively mandated to appoint an **Exports Head** to drive the **Biscuits portfolio across Sub-Saharan Africa**. Own the export charter end to end, including strategy, distributor management, market expansion, pricing, and volume growth across multiple African markets. **Ideal Profile** ? 20 years in FMCG exports ? Strong exposure to Biscuits or Bakery ? Multi-country export leadership experience ? Commercially driven with sharp execution focus

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DIVISIONAL MANAGER

DIVISIONAL MANAGER TANZANIA INDUSTRY: FMCG a Divisional Manager who will be responsible for ensuring delivery of strategic and operational objectives through effective management of the Division. RESPONSIBILITIES: • Ensure accurate call cycles are in place and monitor adherence. • Implement corrective actions where necessary and review exception reports. • Monitor and review point of purchase standards and ensure adherence by the sales team. • Obtain operational information and communicate effectively to the sales team. • Measure point of purchase implementation and execution standards. • Identify, develop, and execute opportunities and ad-hoc initiatives to increase sales and profitability. • Ensure distribution methods are effective and efficient and resolve challenges timeously. • Manage divisional assets to ensure optimisation. • Ensure comprehensive understanding of client and customer strategic objectives. • Consult with relevant stakeholders to address operational complexities. • Negotiate tactical plans, financial frameworks, and objectives for implementation. • Design organisational structure to ensure effective delivery of objectives. • Provide key account services including listing, promotions, pricing, and deal execution. • Build and maintain strong trade relationships to support execution. • Align business plans with client objectives. • Attend meetings to review plans and optimise processes. • Identify cross-selling opportunities and resolve issues proactively. • Analyse data to ensure operational milestones are achieved. • Implement systems and processes to ensure delivery of objectives. • Compile divisional forecasts and budgets for approval. • Investigate and resolve financial exceptions. • Ensure sustainability, profitability growth, cost containment, and optimisation of resources. • Ensure billing accuracy in coordination with the finance department. • Provide strong leadership to divisional teams to ensure accountability and performance. • Foster a culture focused on achievement of objectives. • Manage recruitment, development, performance management, and succession planning. • Provide coaching, mentoring, and on-the-job training. • Take full responsibility for performance of direct reports. • Demonstrate consistent application of internal procedures. *QUALIFICATIONS:* • Bachelor’s Degree in Business Administration, Marketing, Sales, Commerce, or related field. • Minimum of 9–10 years’ experience in FMCG, Retail, Sales, or Marketing environment at regional management level. • Beverage industry experience is an added advantage. • Strong general trade knowledge. • Strong operations management capability. • Financial management and analytical skills. • Strong leadership and people management skills.

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GM

GM - Pellet Plant & DRI – Operations NIGERIA Experience: 18+ Years Qualification: Diploma / BE / B Tech - Mechanical / Production / Mineral Job Purpose: To lead and manage end-to-end operations of the Pellet Plant and DRI (Direct Reduced Iron) Plant, ensuring optimum production, quality, cost efficiency, safety compliance, and operational excellence in alignment with organizational goals. Key Responsibilities: 1. Overall Plant Operations Management Lead integrated operations of Pellet Plant (Grinding, Balling, Induration, Material Handling) and DRI Plant (Rotary Kiln / Shaft Kiln, Cooler, WHRB, ESP, RMHS). Ensure achievement of production targets (TPD/MTPA) with consistent product quality. Drive process stabilization and continuous improvement initiatives. Ensure synchronization between Pellet and DRI production planning. 2. Production Planning & Control Prepare daily, monthly, and annual production plans. Optimize raw material mix (iron ore fines, bentonite, coal, dolomite, etc.). Monitor metallization %, Fe content, carbon %, and physical strength parameters. Control fuel consumption, coal rate, power consumption per ton. 3. Process Optimization Monitor kiln parameters (temperature profile, RPM, feed rate, draft control). Improve pellet quality for enhanced DRI productivity. Reduce accretion formation, ring formation, and improve kiln campaign life. Ensure effective waste heat recovery and energy efficiency. 4. Safety & Statutory Compliance Ensure zero-harm safety culture across Pellet & DRI operations. Implement SOPs, HIRA, and safe work practices. Ensure compliance with Pollution Control Board norms and statutory guidelines. Coordinate internal and external audits. 5. Cost & Efficiency Management Control operational costs and optimize manpower productivity. Monitor KPIs: coal rate, power consumption, refractory life, yield, etc. Implement lean practices and cost reduction projects. Monitor inventory of raw materials and finished goods. 6. Shutdown & Maintenance Coordination Coordinate with Mechanical, Electrical, and E&I teams for preventive and major shutdowns. Ensure minimum downtime and quick breakdown resolution. Participate in plant expansion and debottlenecking projects. 7. Team Leadership & Development Lead operations team including Managers, Shift In-Charges, and Supervisors. Conduct training programs for skill enhancement. Develop succession planning and performance management systems. Drive discipline and performance culture. 8. Stakeholder & Cross-Functional Coordination Coordinate with RMHS, Quality, Maintenance, Commercial, and Dispatch teams. Liaise with raw material suppliers and external agencies if required. Support management with MIS, reporting, and strategic planning inputs.

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CHIEF MARKETING

CHIEF MARKETING AND COMMERCIAL OFFICER NIGERIA Strategic Growth & Market Leadership Develop and execute Nigeria and West Africa market expansion strategy Identify and secure major projects across utilities, industrial, oil & gas, and infrastructure sectors Expand existing key accounts and create new customer segments Lead tendering strategy for large EPC and power infrastructure opportunities Commercial Excellence Own revenue growth, profitability, and commercial performance Oversee pricing, costing strategy, and bid competitiveness Strengthen customer lifecycle management and key account programs Establish strategic partnerships with government, utilities, and industrial clients Build and lead a high-performance commercial and marketing organization Gain exposure across operations, finance, and projects Participate in executive and Board-level decisions Direct exposure to power transmission & distribution, substations, EPC or industrial electrical PROJECTS is essential.

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Group Chief Financial Officer

Group Chief Financial Officer (CFO) Location: Noida (Sector 57) — with travel across India Reporting To: CMD (Chairman & Managing Director) Business Verticals: IT Services & Solutions | Solar & Renewable Energy | Aviation (Airline/Charter/MRO/Leasing) Job Summary: Megamax Group’s CFO will be the strategic financial leader responsible for capital strategy, governance, performance, and risk across a multi?industry portfolio. The role spans Group finance, FP&A, treasury, investor relations, audits & compliance, and commercial/business partnering with each vertical (IT, Solar, Aviation). The CFO will build scalable systems, policies, and metrics that enable profitable growth, cash discipline, and strong controls—while supporting bold expansion, including solar project finance and aviation route economics (UDAN/Regional). Key Responsibilities 1) Strategy & Capital Allocation 2) FP&A, Performance & Decision Support 3) Financing, Treasury & Investor Relations 4) Governance, Compliance & Risk 5) Commercial & Business Partnering 6) Systems, Data & Process Excellence 7) Leadership & Culture Qualifications CA (India) mandatory; MBA/CPA/CFA is an advantage. 15–20+ years overall experience; 7–10+ years in CFO/Group Finance leadership roles. Domain Experience Exposure across two or more of: IT services/SaaS, Renewables/Solar (EPC/IPP/project finance), Aviation (airline/MRO/leasing). Strong track record in fundraising, treasury, project finance, lease financing, and investor relations. Comfort with multi-entity structures, cross-border flows, and risk/compliance leadership. Behavioural Competencies Strategic, analytical, and commercially astute; controls-first with pragmatic execution. Executive presence; crisp communication with Board/CMD and external stakeholders. Talent builder; hands-on when needed; thrives in entrepreneurial, fast-paced settings.

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SENIOR MARKETING MANAGER

SENIOR MARKETING MANAGER SOUTH EAST ASIA A leading global food company is seeking a Regional Marketing Manager for Southeast Asia to champion the development and execution of compelling brand strategies and integrated communication campaigns. As Regional Marketing Manager Southeast Asia, you will immerse yourself in the vibrant world of food branding by crafting strategies that bring global visions to life in ways that truly connect with local audiences. Your day-to-day will involve working hand-in-hand with creative agencies to design captivating campaigns; collaborating with internal teams to ensure seamless execution; overseeing digital content strategies; adapting messaging for cultural relevance; managing influencer programmes; monitoring campaign performance; and continuously optimising approaches based on data-driven insights. Success in this role means building meaningful consumer relationships through thoughtful storytelling while ensuring every initiative reflects both brand integrity and regional uniqueness. Develop and adapt comprehensive brand positioning, architecture, and messaging frameworks tailored specifically for Southeast Asian markets within the noodle, sauce, and snack categories. Translate overarching global or regional brand strategies into actionable country-level plans and assets that reflect local consumer insights and cultural nuances. Ensure consistency in brand identity and storytelling across all platforms and markets while maintaining flexibility for local adaptation. Lead the creation of integrated marketing campaigns spanning digital, social media, influencer partnerships, and owned channels to maximise consumer connection. Work closely with creative agencies to develop master campaign concepts and asset toolkits that can be effectively rolled out across multiple countries. Plan campaign launches in partnership with local teams, providing guidance on adaptation for optimal in-market execution. Own the content strategy for digital channels including social media platforms, YouTube, and paid digital advertising to ensure creative assets are both effective and on-brand. Oversee the development of localised content, influencer programmes, and community engagement strategies that foster strong consumer relationships. Drive 'glocalisation' by identifying regionally resonant themes and storytelling angles that align with local values and market dynamics. Collaborate extensively with cross-functional teams such as Regional Innovation, E-commerce, Shopper Marketing, as well as external creative, media, and PR agencies to ensure alignment across all touchpoints. Your extensive background in brand marketing equips you with the skills needed to thrive as Regional Marketing Manager Southeast Asia. You bring not only technical expertise but also a genuine enthusiasm for connecting brands with people through culturally attuned storytelling. Your interpersonal abilities allow you to build strong relationships internally and externally while navigating complex project requirements. A keen eye for detail ensures every campaign element aligns perfectly with both strategic objectives and local sensibilities. Your commitment to continuous learning keeps you ahead of emerging trends in digital content creation, influencer engagement, and market analysis—making you an invaluable asset to any team focused on elevating brand presence across Southeast Asia. Proficiency in English communication is essential for effective collaboration across regional teams and stakeholders. A minimum of 10 years’ experience in brand marketing or integrated communications within FMCG, consumer goods, or digital-first brands demonstrates your depth of industry knowledge. Experience working at the headquarters level of an FMCG multinational company in Southeast Asia ensures familiarity with complex organisational structures. Demonstrated excellence in creative development as well as agency management highlights your ability to deliver high-impact campaigns. Strategic thinking combined with disciplined planning and flawless execution enables you to manage multiple projects efficiently. A passion for understanding consumers—being insight-driven and culturally sensitive—ensures your campaigns resonate authentically across diverse markets. Collaborative spirit with proven ability to manage complex projects involving multiple stakeholders within a start-up or matrixed environment is crucial for success. In-depth knowledge of Southeast Asian markets—including consumer behaviour trends and competitive landscapes—positions you as a trusted expert within the team.

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VP PROCUREMENT

VP PROCUREMENT KSA This key role is designed for a senior professional with over 17 years of experience, ideally gained within shipbuilding and shipyard environments. The selected candidate will play a vital role in shaping contracts and procurement strategy, reporting directly to the Senior Vice President of Operations Services. The position offers the opportunity to make a meaningful impact on large-scale, complex projects, collaborating with experienced teams in a supportive and inclusive environment. With a strong emphasis on contracts rather than pricing, it suits someone who excels in demanding operational settings and values teamwork and shared success. Flexible working arrangements and comprehensive training support are provided, enabling you to further develop your expertise while contributing to major international initiatives. Extensive experience—at least 17 years—in procurement or contracts management roles is essential for this position. A proven track record of successfully managing complex contracts in large-scale industrial or commercial projects is required to excel in this role. Exceptional interpersonal skills are necessary for building trust-based relationships with internal stakeholders and external partners alike. Strong negotiation abilities are vital for securing favourable terms while maintaining positive supplier relations throughout project lifecycles. Comprehensive understanding of industry regulations, compliance requirements, and risk assessment methodologies relevant to large-scale operations is expected. Demonstrated capability in leading diverse teams within multicultural environments while fostering collaboration and knowledge sharing is highly valued. Excellent analytical skills are needed for evaluating supplier performance data and making informed recommendations to executive leadership. Outstanding written and verbal communication skills are important for preparing clear reports and presenting complex information effectively at all levels of the organisation.

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TECHNICAL MANAGER

TECHNICAL MANAGER JUBAIL KSA As a Technical Manager based in Jubail, you will be entrusted with overseeing the smooth operation of the technical department while nurturing a culture of collaboration and continuous improvement. Your day-to-day responsibilities will involve guiding your team through complex challenges, ensuring that all projects meet rigorous quality standards, and maintaining open lines of communication with both internal teams and external partners. You will have the opportunity to shape technical strategies that directly impact business outcomes while also supporting the professional development of those around you. Success in this role requires not only deep technical knowledge but also excellent interpersonal skills, as you will be instrumental in building trust across departments and inspiring others to achieve shared goals. By championing best practices and embracing new technologies, you will help drive innovation while upholding the highest standards of safety and compliance. Oversee the daily operations of the technical department, ensuring all activities are carried out efficiently and align with organisational objectives. Provide guidance and mentorship to technical staff, fostering their professional growth and encouraging knowledge sharing within the team. Develop, implement, and monitor technical strategies that enhance service delivery and support business goals. Collaborate closely with other departments to ensure seamless integration of technical solutions across various projects. Manage budgets, resources, and timelines effectively to deliver high-quality results on schedule. Ensure compliance with industry standards, safety regulations, and company policies at all times. Identify areas for process improvement and lead initiatives that drive operational excellence within the technical function. Build strong relationships with internal stakeholders and external partners to facilitate effective communication and project success. Prepare detailed reports on departmental performance, presenting insights and recommendations to senior management. Stay abreast of emerging technologies and best practices relevant to the industry, integrating them into existing processes where appropriate. To excel as a Technical Manager in this organisation, you will bring substantial experience leading technical teams within complex environments where collaboration is key. Your background should include hands-on involvement in shaping strategic direction for technical functions while ensuring strict adherence to regulatory requirements. You will possess exceptional communication skills that allow you to connect meaningfully with people at all levels—whether coaching junior staff or liaising with senior management. Your approach should be grounded in empathy, dependability, and a genuine desire to nurture talent within your team. A meticulous eye for detail coupled with strong organisational capabilities will enable you to manage competing priorities effectively without compromising on quality or safety. Above all else, your enthusiasm for continuous improvement—both personally and professionally—will set you apart as someone who inspires confidence among colleagues while delivering tangible results. Extensive experience managing technical teams within a commercial or industrial setting, demonstrating your ability to foster collaboration and support among colleagues. Proven track record of developing and implementing effective technical strategies that align with broader organisational objectives. Strong understanding of industry standards, safety regulations, and compliance requirements relevant to technical operations. Exceptional interpersonal skills that enable you to build positive relationships with team members, stakeholders, and external partners alike. Excellent organisational abilities with keen attention to detail when managing multiple projects simultaneously under tight deadlines. Demonstrated capability in resource planning, budget management, and reporting on departmental performance metrics. A commitment to ongoing learning—keeping up-to-date with emerging technologies and integrating them into existing workflows where beneficial. Experience mentoring junior staff members by providing constructive feedback, encouragement, and opportunities for skill development. Outstanding problem-solving abilities combined with patience, adaptability, and integrity when handling sensitive information or challenging situations.

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Financial Controller

Financial Controller | Malta | €80,000 Base + €10,000 Bonus + Accommodation I am looking for a Financial Controller to join a leading lifestyle and hospitality group in Malta. I will take ownership of the finance operations across multiple sites, supporting rapid growth in Southern Europe, and work closely with the CFO and senior stakeholders to deliver commercial insight and operational excellence. Perks & Benefits • Base salary: €80,000 + €10,000 performance-related bonus • Accommodation support included • Relocation-friendly: open to EU passport holders • Growth potential: a key role in a rapidly expanding hospitality business • Mediterranean lifestyle: live and work in a coastal European location with excellent connectivity Your Experience • Fully qualified accountant (ACCA or equivalent) • 15+ years’ post-qualification experience, ideally in hospitality, leisure, or retail • Strong knowledge of financial systems, reporting tools, and Microsoft Excel • Experience in Southern Europe or Mediterranean markets is a plus • Fluent English; excellent communication and leadership skills

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R&D Director

R&D Director to lead the RD&A function across the Indian Subcontinent. This is a pivotal leadership role, managing ~40 RD&A professionals and shaping the regional innovation strategy across Snacks, Meat, Beverage & Bakery. ? 20+ years’ experience preferred ? Strong food science / application leadership background ? Commercially minded, customer-led innovator ? Experience across Asia markets advantageous This is a rare opportunity to lead innovation

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Proposals Manager

Proposals Manager UAE From EPC oil&Gas background 12+ years’ experience in proposal engineering / tendering in Oil & Gas. • Excellent leadership ,presentation and co-ordination skills • Proven experience in EPC ,EPCM ,LSTK Tenders, EPF, Modular Production Facilities, DBOOM/BOOT project models. • Proven experience of tendering EPC Contracts and execution of the same

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General Manager

General Manager – Renewable Energy ???? Location: Nadi, Western, Fiji ???? Experience: 15 Years ???? Qualification: Bachelor’s Degree in Electrical Engineering or related field, MBA preferred We are seeking an experienced and dynamic General Manager to lead and expand our Renewable Energy & Water Filtration Solutions business. ???? Key Responsibilities: • Drive overall company strategy and business growth • Lead renewable energy & water filtration projects (residential & commercial) • Manage RFPs, tenders, and key client engagements • Ensure technical excellence, cost control, and regulatory compliance • Oversee P&L, budgeting, and financial performance • Represent the company at industry events and stakeholder meetings ???? Requirements: • 15 years of experience in renewable energy or related industries • Strong technical expertise in renewable energy & water filtration systems • Proven leadership and business management capabilities • Bachelor’s Degree in Electrical Engineering or similar discipline • Good spoken English and Hindi required

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Procurement Manager

Procurement Manager – United Arab Emirates ???????? ? Strategic Sourcing Leadership A prominent leader in the industrial sector is looking for a seasoned Procurement Manager to spearhead purchasing operations within the cement manufacturing landscape. This role is pivotal in maintaining a seamless supply chain, focusing on strategic vendor cultivation and the optimization of procurement life cycles to support continuous plant operations. ????????????????????????? ???? Core Competencies and Qualifications ? Candidates must hold a Bachelor’s degree in Engineering, Supply Chain Management, or a closely related academic field. ? A professional track record spanning 7 to 10 years, with a dedicated focus on the cement production industry. ? Specialized technical knowledge regarding cement plant components, mechanical spares, and raw material sourcing. ? Proven mastery in commercial negotiations, vendor evaluation, and data-driven analytical decision-making. ? Prior experience navigating the procurement regulations and logistics networks within the UAE or GCC region is highly valued. ????????????????????????? ? Key Operational Mandates ? Orchestrate the acquisition of critical raw materials, technical spare parts, and essential consumables. ? Source, vet, and manage relationships with high-performance contractors and global suppliers. ? Synchronize purchasing schedules with intensive production and maintenance timelines to prevent downtime. ? Architect and refine procurement protocols while leading aggressive cost-reduction programs. ? Foster cross-functional synergy with Engineering, Maintenance, and Finance departments to ensure budgetary alignment. ????????????????????????? ???? Application Instructions Qualified professionals ready to drive industrial excellence are invited to forward their CVs to the recruitment office:

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???????????? ???????????????????????????? ???????????????????????????? - ???????????????????????? ???????????????????????? | ????????????????| ???????????? leading fmcg organisation with a strong footprint across the gcc. They’re looking for a ???????????? ???????????????????????????? ???????????????????????????? – ???????????????????????? ???????????????????????? to drive commercial performance across duty?free operators, airport retailers, airlines, and regional travel retail partners. This role is ideal for someone who enjoys owning relationships, shaping growth plans, and executing with discipline in a fast?paced, high?visibility channel. ???????????????? ????????????’???????? ????????????????: • Develop and execute sales strategies across travel retail to meet revenue and margin goals • Manage key gcc and regional accounts, including negotiations, contracts, and joint business plans • Oversee budgets, forecasting, and commercial performance tracking • Drive premium sku visibility, placement, and promotional execution in key locations • Identify new business opportunities across gcc and wider travel retail markets • Lead and guide a small team with structured and compliant execution • Work closely with marketing, supply chain, logistics, and finance to enable seamless delivery • Monitor competitor activity and share market intelligence with senior leadership ???????????????? ???????????? ????????????????????: • 8+ years of fmcg sales experience • Mandatory experience in travel retail / duty free • Experience operating across gcc and other regional markets • Strong negotiation and contract?management abilities • Solid budgeting, forecasting, and trade?spend management capability • Experience managing and developing a small team • Strong analytical skills and disciplined reporting • High ownership mindset with strong attention to detail

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Corporate Director of Operations

Corporate Director of Operations Location: Bend, Oregon USA Salary: $160,000 - $200,000 plus bonus high-performing, results-driven operations leader to step into a senior executive role overseeing multiple hotel properties! This role requires a proven operator who can lead seasoned leaders, and drive operational and financial performance across a portfolio of properties. The ideal candidate will have relevant experience and be willing to relocate to Bend, Oregon, or already reside in the area. Requirements & Responsibilities: Lead operational strategy and execution across multiple hotel properties. Directly manage Area Directors and partner with General Managers to ensure operational excellence. Oversee financial performance, budgets, forecasts, KPIs, and cost-control initiatives. Standardize processes, implement best practices, and maintain compliance with brand and operational standards. Partner cross-functionally with Maintenance, Purchasing, HR, Sales, Marketing, and Finance.

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SENIOR ACCOUNTANT

SENIOR ACCOUNTANT ABU DHABI UAE AED 20–25k Seeking a strong AR-focused Senior Accountant to lead the full receivables function within a SaaS / IP-driven technology business. Must have solid IFRS 15 revenue recognition experience, subscription/milestone billing exposure, and ERP AR module implementation knowledge. Revenue-based background essential. Abu Dhabi-based preferred. Family benefits included. Government clearance required. Key Responsibilities • Full ownership of the AR function (end-to-end) • Generating and managing invoices across a SaaS / IP-led business model • Applying IFRS 15 revenue recognition principles (multi-element contracts, subscription models, milestone billing etc.) • Supporting implementation and optimisation of the AR module within ERP systems • Managing receivables, reconciliations and reporting • Partnering with commercial teams to understand technology contracts and revenue streams • Supporting audit requirements and compliance processes This is effectively a “one-man-show” AR lead — strong technical grounding required. Ideal Profile • 0 years’ accounting experience • Background in revenue-based / technology / SaaS environments • Strong IFRS knowledge with deep understanding of revenue recognition • Experience implementing or optimising AR modules within ERP systems • Comfortable working long hours in a high-performance environment • Abu Dhabi–based candidates strongly preferred (no relocation budget) • Open to AR Manager / Senior Accountant titles US exposure or international experience is a plus.

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FINANCE MANAGER

FINANCE MANAGER DUBAI UAE a leading international infrastructure investment and project development firm with an established presence in the Middle East. The business is seeking to appoint an experienced Finance Manager for their team. Oversee end-to-end finance operations including financial reporting, general ledger management, and month-end/year-end close processes. Lead the preparation of consolidated financial statements in accordance with IFRS and group reporting requirements. Manage budgeting, forecasting, and long-term financial planning across project entities and corporate structures. Monitor cash flow, liquidity, and funding requirements, ensuring financial stability and alignment with investment strategies. Ensure strong internal controls, governance frameworks, and compliance with regulatory and corporate standards. Act as the primary liaison with external auditors, tax advisors, banks, and senior stakeholders, supporting strategic financial decision-making. Requirements: Bachelor’s degree in Accounting, Finance, or related discipline (Master’s degree advantageous). 8+ years of progressive finance experience, ideally within infrastructure, investment management, project finance, or multinational environments. Strong technical knowledge of IFRS, financial controls, and complex entity structures. Professional qualification (ACCA/CPA/CA) is essential.

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DIRECTOR CUSTOMER CARE

DIRECTOR CUSTOMER CARE DUBAI UAE A leading organisation in Dubai is seeking a Director of Customer Care to champion the delivery and continuous enhancement of exceptional customer service within a built-to-sell environment. This pivotal role offers you the opportunity to shape and elevate the customer journey, driving loyalty and retention through innovative strategies and collaborative leadership. You will be empowered to influence business outcomes by developing best-in-class service standards, implementing robust processes, and fostering a culture of support and empathy across teams. With a focus on flexibility, professional growth, and meaningful impact, this position is ideal for someone who thrives in a forward-thinking environment where your expertise will directly contribute to organisational success. Play a key role in shaping customer care strategy for a high-profile organisation in Dubai, with the autonomy to drive impactful change across all touchpoints. Be part of a supportive leadership team that values collaboration, knowledge sharing, and the creation of positive experiences for both customers and colleagues. As Director of Customer Care, you will play an instrumental role in shaping the future of customer interactions within a dynamic commercial division. Your day-to-day responsibilities will involve collaborating closely with senior leaders to ensure alignment between customer management activities and broader organisational objectives. You will lead efforts to analyse trends in customer data, identify areas for improvement, and develop actionable plans that enhance satisfaction at every stage of the journey. By conducting regular audits using tailored checklists and questionnaires, you will pinpoint gaps in service quality while recommending targeted interventions. Your ability to prepare insightful reports summarising operational performance will inform strategic decision-making at the highest levels. Success in this role hinges on your capacity to nurture strong internal networks across departments as well as external relationships. Oversee daily operations of the customer service department, ensuring all inquiries are managed promptly and professionally by a dedicated teams. Manage all aspects of customer service after-sales support. Design and implement efficient workflows that maximise operational efficiency and deliver outstanding service quality, continuously improving key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Develop cross-functional contact improvement strategies using data from multiple sources such as Voice of Customer, Voice of Associate, and Business Intelligence to align processes with business standards. Monitor service metrics and customer feedback to inform resource allocation decisions, workflow enhancements, and overall improvements in customer experience. Act as the primary point of contact between company verticals and customers, providing guidance on queries and resolving issues in accordance with corporate governance frameworks. Create and update training programmes for customer service representatives to ensure they are equipped with the latest tools and knowledge required for exceptional service delivery. Implement policies, systems, initiatives, and procedures that underpin the customer care strategy while achieving risk ratings aligned with agreed Service Level Agreements (SLAs). Prepare feasibility studies, budgets, monthly reports, and business cases to forecast revenues, profitability, and operational performance based on comprehensive data analysis. Foster excellent client relationships by engaging proactively through various channels—such as chat platforms or direct conversations—to provide timely solutions to inquiries or complaints. To excel as Director of Customer Care, you will bring extensive experience managing large-scale customer operations within fast-evolving sectors. Your background should reflect not only technical proficiency but also a genuine passion for nurturing positive relationships—both internally among colleagues and externally with clients or partners. You will have demonstrated success implementing process improvements based on data-driven insights while maintaining compliance with established governance frameworks. Your approachability enables you to foster trust across multidisciplinary teams; your communication style encourages open dialogue; your analytical mindset supports evidence-based decision-making; your empathy ensures every interaction leaves customers feeling valued. A proven history of supporting professional development among team members further highlights your suitability for this influential leadership position. Bachelor’s degree in business administration, marketing or communication management is essential; a master’s degree is highly desirable for this senior position. Professional certifications such as Certified Customer Experience Professional (CCXP), Customer Relationship Management (CRM), or Certified Customer Service Professional (CCSP) are preferred credentials that demonstrate your commitment to excellence. At least 8-10 years’ experience in customer service or related fields such as relationship management or marketing—with a minimum of five years spent in a leadership or management capacity overseeing large teams or complex projects. Proficiency in Microsoft Office suite alongside advanced knowledge of CRM systems plus familiarity with social media platforms and email marketing tools is required for effective performance. Demonstrated ability to resolve complex complaints while developing strategies that drive measurable improvements in satisfaction rates among diverse stakeholder groups. Experience working under stringent deadlines within high-pressure environments while motivating others towards shared goals is crucial for this role. Exceptional analytical skills combined with interpersonal strengths—including influencing abilities—and fluency in English (Arabic language skills are advantageous). Proven track record designing successful customer management strategies that align with business objectives while delivering tangible results. Ability to collaborate effectively with other senior leaders across functions to achieve common goals through open communication channels. Deep understanding of customer needs coupled with outstanding service orientation ensures you consistently exceed expectations.

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Head – Modern

Head – Modern / Formal Trade Location: Lusaka, Zambia Industry: FMCG Compensation: USD 4,000 – 5,000 per month (based on experience) Reporting to: GM – Swiss Bake We are seeking an experienced FMCG Sales Leader to head Modern and Formal Trade operations in Zambia. This is a national leadership role responsible for driving structured growth, managing key accounts, and building high-performance field sales teams across the country. Role Overview The Head – Modern / Formal Trade will be responsible for: • Driving revenue growth across Modern and Formal Trade channels • Managing national key accounts and strategic customer relationships • Setting brand / pack-level targets and monitoring performance • Developing aggressive growth and expansion plans • Negotiating franchise agreements and new outlet openings • Recruiting, training, and managing merchandisers and promoters • Building Sales Coordinator leadership capabilities • Monitoring KPIs and implementing performance improvement plans The role requires strong analytical ability, structured execution, negotiation skills, and the ability to operate independently in a fast-growing FMCG environment Candidate Profile • 12+ years of FMCG sales experience • Strong exposure to Modern Trade and Formal Trade operations • Experience managing merchandiser and promoter networks • Prior experience working in African markets preferred • Strong distributor management and retail execution capability • Demonstrated leadership in performance-driven sales environments A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred Ideal Candidate We are particularly interested in: • Professionals currently working in Africa • Candidates with prior experience managing African territories • Leaders comfortable in emerging market dynamics If you are an experienced FMCG sales leader looking to take on a national mandate in Zambia, we encourage you to apply.

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Production Head –

Production Head – Manufacturing Excellence ~Fiber-Reinforced Plastic (FRP)_FRP VIETNAM Experience: 20 yrs Education: BE Mechanical/Chemical/Production/CIPET Industry :polymer matrix (such as polyester, vinyl ester, or epoxy) reinforced with fibers—most commonly glass (GFRP), carbon (CFRP), B.Tech with 16+years of experience in manufacturing, workforce management, integrated Production management, Six Sigma, Lean, TPM, quality & Product Development & Project Management,Manufacturing Excellence,Operation head,

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