Customer Experience Director

Customer Experience Director - 50-60k AED plus family benefits including schooling We are looking for an experienced Customer Experience Director to build the department from scratch. Requirements: - Significant experience working in industries that serve high volumes of customers, such as aviation, e-commerce, retail, hospitality, telecommunications, or similar sectors. - A strong background in customer experience management, including a proven track record of improving customer satisfaction, loyalty, and overall experience - Demonstrated experience in creating and building a customer experience department or team from the ground up. This includes establishing processes, hiring and training staff, and implementing systems to deliver exceptional customer service. - Strong leadership skills and experience in managing teams - The ability to develop and implement a customer experience strategy aligned with the company's overall goals, including setting clear objectives and key performance indicators (KPIs). - Proficiency in using data and analytics to make informed decisions and continuous improvements in the customer experience. - Familiarity with customer relationship management (CRM) software, as well as other technology tools used in customer experience management. - The capacity to adapt to changing customer needs, market trends, and industry shifts to maintain a competitive edge in the customer experience field.

Country : United Arab Emirates View Details

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Financial Controller

FC NIGERIA · Managing all finance and accounting operations. Oversees an organization's daily operations, including but not limited to the accounting, payroll, accounts payable and accounts receivable departments, Planning, directing and coordinating all accounting operational functions. · Coordinating and directing the preparation of the budget and financial forecasts and report variances. · Preparing and publishing timely monthly financial statements. Financial Reporting & Analytics. Managing the accumulation and consolidation of all financial data necessary for an accurate accounting of consolidated business results. Coordinating and preparing internal and external financial statements. · Developing financial strategy, including risk minimization plans and opportunity forecasting. · Cash flow management. · Improving efficiencies and reducing costs across the business. · Regulatory Compliances · Monitoring internal controls. · Fixed Assets Accounting. · Coordinating external tax accountants/ Auditors / Consultants · Ensuring payment is received from customers and other debtors. Preferred candidate profile CA / ICWA / CMA - Qualified · Must have experience in Project Accounting in Mid to Large sized Manufacturing Organization · Should be conversant with IFRS accounting Standards. · Good Experience in working on ERP / Microsoft Office · Team Player and ability to lead team by setting examples. · Age Profile : 40-50 Years · Experience in Power Project / Gas Processing Plants / Fertilizer Plants / Petrochemicals / Infrastructure Projects will be preferred

Country : Nigeria View Details

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Facility Management Director

Soft Services FM Director Salary: 80,000 - 100,000 EUROS Location: Ireland Sector: Facilities Management About the role: Company is well known within the facilities management industry and they are looking for a Soft Services FM Director to manage a team, maintain and grow those group contracts. The suitable candidate will play a critical role in driving growth, achieving organizational goals and ensuring divisions success. About YOU: 5+ years of experience in senior leadership roles with a proven track record of success in managing divisions or departments. Strong knowledge in soft services Previously acted as the primary point of contact for division related inquires and concerns Able to identify growth opportunities and areas for improvement Exceptional leadership, communication and interpersonal skills

Country : Ireland View Details

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Feasibility and Development Manager

Feasibility and Development Manager – Hotel Group – Bahrain Salary Package: BHD 2500-3000 inclusive of housing and transport + family status, flights, medical, visa An exciting new role for an expert Feasibility and Development Manager, with a leading Hotel Group in Bahrain. You will be actively engaged in the efforts to grow the Hotel Group portfolio. Support the company in setting strategic direction for hotel development efforts and retention of existing hotels. Work as a team to support companies acquisition efforts at every phase of the deal process. Conduct market research and competitive assessment, formulate brand & facilities program recommendations, executive financial projections & feasibility reports. Drive new hotel / business development, conduct competitive landscape research, and set development strategy for new brands/markets.

Country : Bahrain View Details

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Global Head of Human Resources

Global Head of Human Resources International hospitality operations Based in Madrid, Spain - other locations in Spain can be considered Salary: 95,000 - €100,000 basic plus bonus Fluent English and Spanish Immediate start We are looking for a talented and skilled Senior HR professional that has experienced working on a Global or Group level within an internationalHOSPITALITYorganization. You are a multi-task, resourceful, imaginative, curious and cultured individual who enjoys challenges, fast pace environment and has the moto ‘learning something new everyday’. You understand change is inevitable and part of a healthy and thriving organization. You think outside the box and are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.

Country : Spain View Details

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Cost Accountant

COST ACCOUNTANT NIGERIA Years of Experience: 8 to 10 Years Qualification: MBA Finance / Inter C A / ICWA Criteria: Must be with wide experience in Accounts and must know costing, Must be from Manufacturing industry . Salary: Up to $ 1500 Perks: Accommodation, Transportation, Visa, Ticket, Food Contract: 2 Years Leave: After 18 months 30 Days

Country : Nigeria View Details

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Chief Executive Officer

CEO PAN AFRICA FOR LEADING TELECOM BRAND IN AFRICA Someone who have been at CEO level for least 5+ Years - Must have 18+ Years of experience in Telecom Industry - Open for any Nationality - If someone has market experience from Africa OR Asia OR GCC is an added advantage.

Country : Pan Africa View Details

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Production Engineer

PRODUCTION ENGINEER NIGERIA FOR PLASTIC You will be responsible for managing and training the Production workers to ensure they are carrying out their responsibilities to the expectations of the organization and to maintain safe work. environment for all workers. Engineering Degree (Electrical / Mechanical), preferably with CIPET Qualification with 10 years of hands-on experience in the Injection Moulding Process (Production and Maintenance)

Country : Nigeria View Details

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Production Head

THERMOFORMING PRODUCTION HEAD KSA 12+ years experience Can head production activities of Thermoforming products like Cups, Containers, Trays. responsible for prod, maintenance, tooling, and functionality of thermoforms. Responsible for thermoforming and vacuum forming both thick and thin forming

Country : Kingdom Of Saudi Arabia View Details

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Chief Financial Officer

Chief Financial Officer DRC Description: The Chief Financial Officer role is responsible for developing Financial Models for a retail cum manufacturing company in Africa. Industry: Retail & Manufacturing Experience: 25 Yrs. Qualification: Chartered Accountant Qualified Salary: $5000-6000 Per Month + Accommodation + Food + Transportation

Country : Democratic Republic of Congo View Details

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Chief Financial Officer

CFO NOIDA INDIA Chartered Accountant with 15-20 years of experience to lead our financial operations. We are looking for an expert who can carry out the IPO process on behalf of the company As a key member of our team, you will excel in managing investor relationships, raising funds. Your expertise in financial planning will be crucial in strategically planning IPO the company. With a strong background in SAP work environment, consumer-oriented businesses, and dealing with dealers and vendors, you'll thrive in this role. Your analytical skills will be instrumental in making commercial decisions, finalizing P&L statements, ensuring audit and compliance (especially in manufacturing units), and navigating the complexities of GST. CTC range is 1-1.5 CR+E Sops, reflecting the significant responsibility and rewards associated with this position.

Country : India View Details

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Security Operations Manager

SECURITY OPERATIONS MANAGER MOZAMBIQUE 15+ years Experience with Army / Defense forces background Reputed Brand, attractive compensation package along with an appealing leave schedule.

Country : Mozqambique View Details

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Business Head

BUSINESS HEAD SRI LANKA 20-25 years experience Develop & implement international business strategy Explore Contract Brewing opportunities P&L of business Preferred candidate profile Experience of working in Africa, Middle - East & Maldives

Country : Sri Lanka View Details

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Maintenance Head

MAINTENANCE MANAGER TANZANIA FOR FLEXI PACKAGING 12+ years experience Responsible for daily maintenance activities of Multilayer blown film plant, 8 colour rotogravure printing machines, 8 color flexo printing machine, laminating machines, slitting machines, sleeve machines,gravure

Country : Tanzania View Details

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Plant Manager

Plant Manager UAE (Plastic Industry: flexible packaging products or similar fields) Salary: Negotiable Job Summary: This is a full-time on-site Plant Manager role located in Abu Dhabi. The Plant Manager will oversee and manage day-to-day plant operations, including production planning and manufacturing operations. They will be responsible for ensuring compliance with safety regulations, developing and implementing policies and procedures, and managing plant staff. Qualifications and Experience: Education: Minimum Qualification: Bachelor’s degree in engineering or a related field (master’s degree preferred). Experience: •15 years of extensive experience in the plant management of flexible packaging products or similar fields. •At least 10 years experience in a leadership or management role, with a proven track record of success in the plastic industry. Roles & Responsibility: Plant Management: •Lead and manage all aspects of plant operations, including production planning, scheduling, and execution. Project Implementation: •Responsible for ensuring plant machinery installation, erection, and commissioning as per the agreed terms and conditions with the machines. •Oversee operations to ensure safety. •Develop plans that help operations run smoothly. •Manage production. •Create and manage budgets. •Recruit, train, and onboard new employees. •Collect and review data to reduce inefficiencies and waste. •Analyze data and create reports to present to executives regarding processes. •Evaluate employees and give suggestions for improvement •Oversee work schedules to ensure coverage. •Perform routine safety checks on equipment. •Authorized to implement operations plans to meet production targets and customer requirements. •Accountable for implementing HSE, QMS, and ISO standards at the plant. •Accountable to meet production targets within approved budget and cost. •Accountable to meet regulatory requirements pertaining to the Plant and compliance with the State and federal laws.

Country : United Arab Emirates View Details

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General Manager

GM MEXICO 20+ Years experience Looking for a person who can handle the entire automotive tool room manufacturing department along with business development. Applicants who have experience in automobile plastic mould manufacturing tool room

Country : Mexico View Details

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Manager

Manager – Talent Management Work Location: Lagos, Nigeria Qualification: MBA / PG Dip. in Human Resources or Graduate in Psychology or Sociology Work Experience: 12 – 18 Years Job Responsibility: o Learning and Development. o Coordinate and monitor the online learning platform. o CMS (Content Management System) for Organisational Development. o Performance Management. o Work on the competency mapping and scheduling of the operations. o Create and implement Appraisal process based on Goal plans

Country : Nigeria View Details

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Chief Executive Officer

CEO HOSPITALS DJIBOUTI Président Directeur Général - PDG (h/f) pour son client un groupe international spécialisé dans le secteur de la santé et gestion d'hôpitaux. POSTE basé à Djibouti ( Working and living in Djibouti, as Expat) En qualité de PDG, les principales responsabilités du poste s'articulent autour des missions suivantes: -Assurer la gestion de l'hôpital durant la phase pré- opérationnelle sur une durée de cinq années d'exploitation -Proposer un programme de formation et de développement favorisant une gestion indépendante de la structure. -Assurer le développement et la gestion d'hôpitaux de soins tertiaires aux normes internationales -Etablir un budget associé à un plan opérationnel de l'hôpital adapté au plan stratégique de l'organisation -Assurer le management des cadres supérieurs,directeurs et chefs de département -Analyser les états financiers de l'hôpital et soumettre le rapport annuel des états financiers pour approbation -Piloter les programmes de qualité et d'accréditation de l'hôpital -Piloter les indicateurs financiers ,de qualité et ressources humaines -Assurer une qualité de conseil performante à l'hôpital sur les décisions opérationnelles stratégiques. Le poste est basé à Djibouti,vous bénéficierez d'un package salarial expatrié attractif PROFIL: Titulaire d'un MBA ou diplôme équivalent en commerce/ Finance,vous pouvez valoriser une expérience professionnelle d'au minimum dix ans à un poste similaire dans la gestion d'hôpitaux et services de soins de santé sur la région MENA et West Africa.

Country : Djibouti View Details

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Assistant Service Manager

Assistant Service Manager - Abu Dhabi. As the Assistant Service Manager, you will play a crucial role in supporting the service department's daily operations and delivering exceptional customer service. You will work closely with the Service Manager and team members to ensure the highest level of service quality, customer satisfaction, and efficiency. -Must have GCC experience -Experience with Asian brands is desirable -15-18K AED per month + Incentives

Country : United Arab Emirates View Details

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Finance Manager

FINANCE MANAGER KENYA To safe guard and optimise the utilisation of the company's financial resources through the implementation of appropriate accounting systems that ensure accurate and timely production of financial information through efficient planning, monitoring and control. Key Performance Indicators: 1. The development of annual business plans facilitated/supported and quality documents generated in a timely manner. Performance against this plan monitored and GM/MD briefed on status. 2. Quality financial policies that support smooth business operations whilst safeguarding company assets, in place. 3. Accounting systems that facilitate the recording and production of timely and accurate financial reports, and which are embedded with appropriate controls, developed and implemented. 4. A costing and cost management system that allows the company to track/allocate operational costs and track profitability, developed and implemented. Where relevant, managers/directors trained in its use. 5. Working capital is well managed so that the organization is able to fund its operations and meet financial obligations and any excess financial resources invested optimally. 6. A business focused credit management policy developed and enforced resulting in the effective management of debtors, whilst promoting business growth. 7. Directors and managers provided with regular and appropriate financial reports that facilitate decision making. 8. Investment proposals analyzed to confirm their long term viability prior to implementation. 9. Lead the Long term Strategy development for the Business taking into account market opportunities, production capabilities and Human Capital requirements Key Duties: 1. Manage the Master Data of accounting software 2. Drive the business planning and performance management process and initiate actions to remedy performance shortfalls. 3. Develop and implement accounting policies, systems and procedures that support company operations, facilitate quality and timely reporting and protect the company assets. 4. Develop and implement costing systems that support the company profitability and pricing objectives and train the relevant users and monitor continually to ensure effective application. 5. Prepare cash flow forecasts that are in line with operational budgets, monitor working capital levels to ensure that cash commitment can be met and initiate appropriate actions including negotiation of funding arrangements with financing partners. 6. Maintain relationships with the company’s banks and suppliers and other service providers and ensure that the company receives excellent service at all times. 7. Prepare accurate and timely periodical accounting and management reports and present these to the management team and follow up the implementation of related action plans. 8. Prepare any special financial reports and analyses including brand profitability reports as may be required by the Management team, suppliers, financiers and other stakeholders. 9. Take charge of all tax matters, keeping up to date with latest developments and ensuring compliance thus avoiding penalties. 10. Assist in purchase planning and implement a credit management policy and negotiate credit terms with regular suppliers. 11. Liaise with internal & external auditors as and when necessary. 12. Set performance targets for departmental staff, allocate work, monitor and review performance and train staff as needed. 13. Provide managerial support to the ICT team and drive the development and implementation of the ICT strategy. 14. Participate in policy formulation for selling and marketing initiatives. Key skills and Competencies: · Systems development and implementation skills · Costing and cost control · Budgeting and budgetary control and brand profitability management · Financial reporting skills · Cash management skills · Taxation expertise · Business Development skills · Union negotiation skills · Decision making skills and problem solving skills · Relationship building and maintenance · Staff management skills including discipline and training · Communication and interpersonal skills · IT & basic computer programming skills · Strategic financial planning · Sales and Marketing knowledge · Purchasing knowledge Experience: · 10 years including at least three years within a manufacturing environment. · 3 years, post qualification experience · SAP B1 ERP Usage Experience an added advantage Qualifications: · Degree in a commercial or accounting discipline · Fellow of a recognized Accountancy Institute · Training in management, preferably at MBA level · Certificate in basic computer programming esp. VBA Reporting to: General Manager/Managing Director Direct Reportees: Accounts - Team, IT & Admin Executive, MIS –Team

Country : Kenya View Details

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